Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 3 replies
  • Subscribers 1 subscriber
  • Views 8953 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Only Sophos Autoupdate gets installed

vn7100

Hello,

I have server 2008 R2, where Sophos AV package, installs only Sophos Autoupdate. RMS & AV engine fails to install.

And Sophos ES Setup log reports the below .


06.07.2013,15:28:07,Informationen,Aktion gestartet um 15:28:07: InstallFinalize.,
06.07.2013,15:28:09,Informationen,No configuration file found looking for sauconf.xml,
06.07.2013,15:28:09,Informationen,Information 27005. Adding content indexing scope exclusion for: C:\ProgramData\Sophos\AutoUpdate\Cache\,
06.07.2013,15:28:09,Informationen,Information 25010. Beim Starten der spezifischen Aktion 'AddISContentIndexScope' ist ein Fehler aufgetreten. Bitte wenden Sie sich an Ihren Support.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: InstallFinalize. Rückgabewert 1.,
06.07.2013,15:28:10,Informationen,Aktion gestartet um 15:28:10: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0. Rückgabewert 1.,
06.07.2013,15:28:10,Informationen,Aktion beendet um 15:28:10: INSTALL. Rückgabewert 1.,

Could you please advise me on a fix.

Many Thanks.

:41445


This thread was automatically locked due to age.
Parents
  • 0
    Hello vn7100,

    the ES Setup log looks ok so far, it fails setting the exclusions for the Indexing Service - which might be more or less normal (e.g. If the service is not enabled).
    Thus it seems SAU has been successfully installed, that's all the initial setup has to do. Subsequently it should download the other packages (SAV, RMS) and install them. If this fails the relevant logs are: ALUpdate - under ProgramData\Sophos\AutoUpdate\Logs - and the component installer logs in the system %Temp% directory (usually C:\Windows\Temp).

    Christian
    :41449
Reply
  • 0
    Hello vn7100,

    the ES Setup log looks ok so far, it fails setting the exclusions for the Indexing Service - which might be more or less normal (e.g. If the service is not enabled).
    Thus it seems SAU has been successfully installed, that's all the initial setup has to do. Subsequently it should download the other packages (SAV, RMS) and install them. If this fails the relevant logs are: ALUpdate - under ProgramData\Sophos\AutoUpdate\Logs - and the component installer logs in the system %Temp% directory (usually C:\Windows\Temp).

    Christian
    :41449
Children
No Data