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Could not contact server

Rastis

Hi,

     When I try to update i get this message - could not contact server.

This is a copy of the log.

 I have checked my password and username and all is good

Time: 29/05/2013 11:30:51
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:50
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:50
Message: Downloading phase completed
Module: ALUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:49
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:49
Message: Downloading product Sophos AutoUpdate from server http://es-web-2.sophos.com/update/
Module: SDDSUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:48
Message: ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:48
Message: Downloading product SAVXP from server http://es-web-2.sophos.com/update/
Module: CIDUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:46
Message: ERROR:   Download of SAVXP failed from server http://es-web-2.sophos.com/update/
Module: SDDSUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:46
Message: Downloading product SAVXP from server http://es-web-2.sophos.com/update/
Module: SDDSUpdate
Process ID: 368
Thread ID: 2984

Time: 29/05/2013 11:30:45
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 368
Thread ID: 2984

:40441


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  • 0

    Hello Rastis,

    so you are updating directly from Sophos. Could you please post a snippet from the detailed ALUpdate... log ((for XP in %ProgramFiles%\Sophos\AutoUpdate\Logs\ , %ProgramData%\Sophos... otherwise). There should be a more specific error message there. BTW: which OS and SAV version do you use?

    Christian

    :40447
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  • 0

    Hello Rastis,

    so you are updating directly from Sophos. Could you please post a snippet from the detailed ALUpdate... log ((for XP in %ProgramFiles%\Sophos\AutoUpdate\Logs\ , %ProgramData%\Sophos... otherwise). There should be a more specific error message there. BTW: which OS and SAV version do you use?

    Christian

    :40447
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