Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 7 replies
  • Subscribers 1 subscriber
  • Views 16461 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Changing database account from local to domain issues

asester

All,

I'm trying to change the account that runs the database from the original local account that was used when the server was first built to a domain account (I didn't do that btw....).  Everything I've read is that in order to change it, you must re-run the installer for SEC, select the Database option and Modify the install.  However, when I do this I get the error:  "The logon user cannot access the database created during a previous installation."  Obviously I cannot proceed from here.

I have tried changing the account and password that run the services for SEC....no go.  SEC essentially crashes at that point.  Any other suggestions?  I don't believe the original accounts password has changed since the initial install, so I'm not sure why I'm getting this error.

With that being said, it's server 2008 R2 and I was contemplating moving forward to server 2012 R2....as long as I keep the same name and IP address, import all policies etc, would there be any issues with endpoints communicating back to the console?  Or am I going to have to re-deploy?  I do have 1 relay server setup too....

Regards,

Adam

:54041


This thread was automatically locked due to age.
Parents
  • 0

    Here is the rest of the log:

    10/29/2014 8:21:55 AM, INFO : Detected MSI version: 5.0.7601
    10/29/2014 8:21:55 AM, INFO : Activate state: Idle
    10/29/2014 8:21:55 AM, INFO : Obtaining SQL instances on local machine...
    10/29/2014 8:21:55 AM, INFO : Computer is joined to domain: ******** (this is correct)
    10/29/2014 8:21:55 AM, INFO : Found installed component: {6D313E00-539A-4EDC-913B-0B1B349D1860} version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found MSI: \Console64.msi version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found installed component: {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found MSI: \Server64.msi version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found MSI: \Database64.msi version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.3.97
    10/29/2014 8:21:55 AM, INFO : Found MSI: SUM.msi version: 1.5.2.1060
    10/29/2014 8:21:55 AM, INFO : SEC Console detected.
    10/29/2014 8:21:55 AM, INFO : SEC Server detected.
    10/29/2014 8:21:55 AM, INFO : SUM detected.
    10/29/2014 8:21:55 AM, INFO : Modify workflow
    10/29/2014 8:21:55 AM, INFO : Changed installation value: INSTALLDIR="C:\Program Files\Sophos"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="****** (correct)"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_PORT="******* (correct)"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_USERNAME="Administrator"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="*********(local account, so same as computer name)"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING=""
    10/29/2014 8:21:55 AM, INFO : userPrincipalName tag not found in C:\Program Files\Sophos\Enterprise Console\Plugins\WebControl\Sophos.WebControl.FrontEnd.dll.config
    10/29/2014 8:21:55 AM, INFO : Checking whether account: ******** (correct)\Administrator is local...
    10/29/2014 8:21:55 AM, INFO : It is a local account
    10/29/2014 8:21:55 AM, INFO : The database user from previous SEC installation was a local user. No UPN
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
    10/29/2014 8:21:55 AM, INFO : Changed installation value:
    10/29/2014 8:21:55 AM, INFO : Changed installation value:
    10/29/2014 8:21:55 AM, INFO : Checking for presence of database: SOPHOSENC52 on instance: ...
    10/29/2014 8:21:56 AM, INFO : Finished retrieving instances - Timeout
    10/29/2014 8:21:56 AM, INFO : Obtaining remote SQL instances on network...
    10/29/2014 8:21:57 AM, INFO : Finished retrieving instances - Timeout
    10/29/2014 8:22:13 AM, ERROR : COM error. Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
    10/29/2014 8:22:13 AM, INFO : Checking for presence of database: SOPHOSENC51 on instance: ...
    10/29/2014 8:22:30 AM, ERROR : COM error. Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
    10/29/2014 8:22:30 AM, INFO : Changed installation value: ENCDBVERSION="0"
    10/29/2014 8:22:30 AM, INFO : Entered Welcome page.
    10/29/2014 8:22:34 AM, INFO : Running System Property Check: User must be an administrator on this computer...
    10/29/2014 8:22:34 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
    10/29/2014 8:22:34 AM, INFO : Running System Property Check: OS version must be Windows XP, Windows 2003 or later...
    10/29/2014 8:22:34 AM, INFO : System Property Check: OS version must be Windows XP, Windows 2003 or later - PASSED
    10/29/2014 8:22:34 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
    10/29/2014 8:22:34 AM, INFO : Found installed component: {6D313E00-539A-4EDC-913B-0B1B349D1860} version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found MSI: \Console64.msi version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found installed component: {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found MSI: \Server64.msi version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found MSI: \Database64.msi version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.3.97
    10/29/2014 8:22:34 AM, INFO : Found MSI: SUM.msi version: 1.5.2.1060
    10/29/2014 8:22:34 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
    10/29/2014 8:22:34 AM, INFO : Entered Custom Setup page
    10/29/2014 8:22:36 AM, INFO : Selected CONSOLE installation
    10/29/2014 8:22:36 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="*******(correct)"
    10/29/2014 8:22:36 AM, INFO : Selected SERVER installation
    10/29/2014 8:22:36 AM, INFO : Changed installation value:
    10/29/2014 8:22:36 AM, INFO : Selected DATABASE installation
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: User must be an administrator on this computer...
    10/29/2014 8:22:36 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: OS version must be Windows XP, Windows 2003 or later...
    10/29/2014 8:22:36 AM, INFO : System Property Check: OS version must be Windows XP, Windows 2003 or later - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
    10/29/2014 8:22:36 AM, INFO : Found installed component: {6D313E00-539A-4EDC-913B-0B1B349D1860} version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found MSI: \Console64.msi version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found installed component: {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found MSI: \Server64.msi version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found MSI: \Database64.msi version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.3.97
    10/29/2014 8:22:36 AM, INFO : Found MSI: SUM.msi version: 1.5.2.1060
    10/29/2014 8:22:36 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer browser service should be running...
    10/29/2014 8:22:36 AM, INFO : Initializing the service: Browser
    10/29/2014 8:22:36 AM, WARNING : System Property Check: Computer browser service should be running - FAILED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: System account must be able to impersonate other accounts...
    10/29/2014 8:22:36 AM, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)...
    10/29/2014 8:22:36 AM, WARNING : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - FAILED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer should have more than 2GB RAM...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Computer should have more than 2GB RAM - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Operating system should support more than 5000 clients...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
    10/29/2014 8:22:36 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
    10/29/2014 8:22:36 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
    10/29/2014 8:22:36 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Simple file sharing must be disabled...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed...
    10/29/2014 8:22:36 AM, INFO : Version: 6.1.7601 SP: 1 Architecture: 2 Suitemask: 272 Edition: 7
    10/29/2014 8:22:36 AM, INFO : OS version 6.1 Service pack installed
    10/29/2014 8:22:36 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : No version of NAC detected
    10/29/2014 8:22:36 AM, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Enterprise Console must not be running...
    10/29/2014 8:22:36 AM, INFO : EnterpriseConsole.exe not found in the list of processes running
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Enterprise Console must not be running - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Enterprise Manager must not be running...
    10/29/2014 8:22:36 AM, INFO : EnterpriseManager.exe not found in the list of processes running
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Enterprise Manager must not be running - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Control Center must not be running...
    10/29/2014 8:22:36 AM, INFO : SbeConsole.exe not found in the list of processes running
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Control Center must not be running - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: This computer should have at least 5GB free disk space on the primary drive...
    10/29/2014 8:22:36 AM, INFO : Enough space: 43295.000000 Mb
    10/29/2014 8:22:36 AM, INFO : System Property Check: This computer should have at least 5GB free disk space on the primary drive - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
    10/29/2014 8:22:36 AM, INFO : The computer is not a Domain Controller
    10/29/2014 8:22:36 AM, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Logged on user must have rights to query the accounts used by the existing installation...
    10/29/2014 8:22:38 AM, INFO : System Property Check: Logged on user must have rights to query the accounts used by the existing installation - PASSED
    10/29/2014 8:22:38 AM, INFO : Running System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported...
    10/29/2014 8:22:38 AM, INFO : Validating whether logged on user can access the selected sql instance...
    10/29/2014 8:22:56 AM, ERROR : COM error. Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
    10/29/2014 8:22:56 AM, ERROR : The logged on user cannot access the sql instance where the database to upgrade is located
    10/29/2014 8:22:56 AM, ERROR : System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported - FAILED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine...
    10/29/2014 8:22:56 AM, INFO : System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1...
    10/29/2014 8:22:56 AM, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory...
    10/29/2014 8:22:56 AM, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Center installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {0331EE5D-31F9-4BCD-8F99-44206C47CB02}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Center installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Client installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Client installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Client Runtime installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {0FA3C882-02BA-44D8-A356-2350D265F2D7}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Client Runtime installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Policy Editor installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {D4667A84-D644-40DA-8344-F1D9839C1BB4}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Policy Editor installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Policy Editor (SDE) installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {D4667A84-DF44-40DA-8344-F1D9839C1BB4}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Policy Editor (SDE) installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Server installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {981E37F0-4452-4E5E-8170-BE989B55ADD6}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Server installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Web Help Desk installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {4FCCD9CC-6CD2-471A-9894-C0F05552A22E}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Web Help Desk installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Entered PreChecks page.
    10/29/2014 8:23:16 AM, INFO : Clicked Cancel button
    10/29/2014 8:23:17 AM, INFO : Regretted cancellation of the bootstrapper
    10/29/2014 8:23:18 AM, INFO : Entered fatal errors page.
    10/29/2014 8:23:19 AM, INFO : Finished Bootstrapper
    10/29/2014 8:23:19 AM, INFO : Cleaned up socket.
    10/29/2014 8:23:19 AM, INFO : Uninitialized COM in main thread

    :54385
Reply
  • 0

    Here is the rest of the log:

    10/29/2014 8:21:55 AM, INFO : Detected MSI version: 5.0.7601
    10/29/2014 8:21:55 AM, INFO : Activate state: Idle
    10/29/2014 8:21:55 AM, INFO : Obtaining SQL instances on local machine...
    10/29/2014 8:21:55 AM, INFO : Computer is joined to domain: ******** (this is correct)
    10/29/2014 8:21:55 AM, INFO : Found installed component: {6D313E00-539A-4EDC-913B-0B1B349D1860} version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found MSI: \Console64.msi version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found installed component: {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found MSI: \Server64.msi version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found MSI: \Database64.msi version: 5.2.2
    10/29/2014 8:21:55 AM, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.3.97
    10/29/2014 8:21:55 AM, INFO : Found MSI: SUM.msi version: 1.5.2.1060
    10/29/2014 8:21:55 AM, INFO : SEC Console detected.
    10/29/2014 8:21:55 AM, INFO : SEC Server detected.
    10/29/2014 8:21:55 AM, INFO : SUM detected.
    10/29/2014 8:21:55 AM, INFO : Modify workflow
    10/29/2014 8:21:55 AM, INFO : Changed installation value: INSTALLDIR="C:\Program Files\Sophos"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="****** (correct)"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_PORT="******* (correct)"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_USERNAME="Administrator"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_USERNAMEDOMAIN="*********(local account, so same as computer name)"
    10/29/2014 8:21:55 AM, INFO : Changed installation value: DATABASE_SERVERNAME="(local)\SOPHOS" DATABASE_CONNECTIONSTRING=""
    10/29/2014 8:21:55 AM, INFO : userPrincipalName tag not found in C:\Program Files\Sophos\Enterprise Console\Plugins\WebControl\Sophos.WebControl.FrontEnd.dll.config
    10/29/2014 8:21:55 AM, INFO : Checking whether account: ******** (correct)\Administrator is local...
    10/29/2014 8:21:55 AM, INFO : It is a local account
    10/29/2014 8:21:55 AM, INFO : The database user from previous SEC installation was a local user. No UPN
    10/29/2014 8:21:55 AM, INFO : Changed installation value: SERVER_FEEDBACKENABLED="1"
    10/29/2014 8:21:55 AM, INFO : Changed installation value:
    10/29/2014 8:21:55 AM, INFO : Changed installation value:
    10/29/2014 8:21:55 AM, INFO : Checking for presence of database: SOPHOSENC52 on instance: ...
    10/29/2014 8:21:56 AM, INFO : Finished retrieving instances - Timeout
    10/29/2014 8:21:56 AM, INFO : Obtaining remote SQL instances on network...
    10/29/2014 8:21:57 AM, INFO : Finished retrieving instances - Timeout
    10/29/2014 8:22:13 AM, ERROR : COM error. Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
    10/29/2014 8:22:13 AM, INFO : Checking for presence of database: SOPHOSENC51 on instance: ...
    10/29/2014 8:22:30 AM, ERROR : COM error. Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
    10/29/2014 8:22:30 AM, INFO : Changed installation value: ENCDBVERSION="0"
    10/29/2014 8:22:30 AM, INFO : Entered Welcome page.
    10/29/2014 8:22:34 AM, INFO : Running System Property Check: User must be an administrator on this computer...
    10/29/2014 8:22:34 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
    10/29/2014 8:22:34 AM, INFO : Running System Property Check: OS version must be Windows XP, Windows 2003 or later...
    10/29/2014 8:22:34 AM, INFO : System Property Check: OS version must be Windows XP, Windows 2003 or later - PASSED
    10/29/2014 8:22:34 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
    10/29/2014 8:22:34 AM, INFO : Found installed component: {6D313E00-539A-4EDC-913B-0B1B349D1860} version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found MSI: \Console64.msi version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found installed component: {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found MSI: \Server64.msi version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found MSI: \Database64.msi version: 5.2.2
    10/29/2014 8:22:34 AM, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.3.97
    10/29/2014 8:22:34 AM, INFO : Found MSI: SUM.msi version: 1.5.2.1060
    10/29/2014 8:22:34 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
    10/29/2014 8:22:34 AM, INFO : Entered Custom Setup page
    10/29/2014 8:22:36 AM, INFO : Selected CONSOLE installation
    10/29/2014 8:22:36 AM, INFO : Changed installation value: SERVER_COMPUTERNAME="*******(correct)"
    10/29/2014 8:22:36 AM, INFO : Selected SERVER installation
    10/29/2014 8:22:36 AM, INFO : Changed installation value:
    10/29/2014 8:22:36 AM, INFO : Selected DATABASE installation
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: User must be an administrator on this computer...
    10/29/2014 8:22:36 AM, INFO : System Property Check: User must be an administrator on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: OS version must be Windows XP, Windows 2003 or later...
    10/29/2014 8:22:36 AM, INFO : System Property Check: OS version must be Windows XP, Windows 2003 or later - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: All SEC components installed must be the same version...
    10/29/2014 8:22:36 AM, INFO : Found installed component: {6D313E00-539A-4EDC-913B-0B1B349D1860} version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found MSI: \Console64.msi version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found installed component: {E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37} version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found MSI: \Server64.msi version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found MSI: \Database64.msi version: 5.2.2
    10/29/2014 8:22:36 AM, INFO : Found installed component: {2C7A82DB-69BC-4198-AC26-BB862F1BE4D0} version: 1.5.3.97
    10/29/2014 8:22:36 AM, INFO : Found MSI: SUM.msi version: 1.5.2.1060
    10/29/2014 8:22:36 AM, INFO : System Property Check: All SEC components installed must be the same version - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer browser service should be running...
    10/29/2014 8:22:36 AM, INFO : Initializing the service: Browser
    10/29/2014 8:22:36 AM, WARNING : System Property Check: Computer browser service should be running - FAILED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: System account must be able to impersonate other accounts...
    10/29/2014 8:22:36 AM, INFO : System Property Check: System account must be able to impersonate other accounts - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Machine name should not exceed 15 characters...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Machine name should not exceed 15 characters - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Computer should have only one network adapter to ensure that RMS binds correctly - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations)...
    10/29/2014 8:22:36 AM, WARNING : System Property Check: Computer must be rebooted (Installer runonce key or SGN localCache detected) - Computer should be rebooted (warning if there are pending rename operations) - FAILED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Computer should have more than 2GB RAM...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Computer should have more than 2GB RAM - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Operating system should support more than 5000 clients...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Operating system should support more than 5000 clients - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {AC0DE50E-751A-4081-8F5B-8DC7ACBBBD4A}
    10/29/2014 8:22:36 AM, INFO : SEC 2.x is not installed on local system. MsiQueryProductState return -1
    10/29/2014 8:22:36 AM, INFO : SEC 3.x is not installed on local system. MsiQueryProductState return -1
    10/29/2014 8:22:36 AM, INFO : System Property Check: SEC 1.x, 2.0 or 3.x must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Help Desk must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {4ED6795A-1166-4277-B059-5189544286FE}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Help Desk must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Control Center 2.x must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {99D634CF-54AF-4FCD-8259-AF8BAA7E7FC5}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Control Center 2.x must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Simple file sharing must be disabled...
    10/29/2014 8:22:36 AM, INFO : System Property Check: Simple file sharing must be disabled - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos EM Console must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {32FF7557-4C84-4E2E-B917-EE09D8E59FDE}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos EM Console must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos EM Library must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : Product is not installed on local system. Upgrade code: {7A81AAEB-E07D-4E38-A36B-9B91FA0BA578}
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos EM Library must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Support operating system version and service pack must be installed...
    10/29/2014 8:22:36 AM, INFO : Version: 6.1.7601 SP: 1 Architecture: 2 Suitemask: 272 Edition: 7
    10/29/2014 8:22:36 AM, INFO : OS version 6.1 Service pack installed
    10/29/2014 8:22:36 AM, INFO : System Property Check: Support operating system version and service pack must be installed - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Incompatible version of NAC must not be installed on this computer...
    10/29/2014 8:22:36 AM, INFO : No version of NAC detected
    10/29/2014 8:22:36 AM, INFO : System Property Check: Incompatible version of NAC must not be installed on this computer - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Enterprise Console must not be running...
    10/29/2014 8:22:36 AM, INFO : EnterpriseConsole.exe not found in the list of processes running
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Enterprise Console must not be running - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Enterprise Manager must not be running...
    10/29/2014 8:22:36 AM, INFO : EnterpriseManager.exe not found in the list of processes running
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Enterprise Manager must not be running - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Sophos Control Center must not be running...
    10/29/2014 8:22:36 AM, INFO : SbeConsole.exe not found in the list of processes running
    10/29/2014 8:22:36 AM, INFO : System Property Check: Sophos Control Center must not be running - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: This computer should have at least 5GB free disk space on the primary drive...
    10/29/2014 8:22:36 AM, INFO : Enough space: 43295.000000 Mb
    10/29/2014 8:22:36 AM, INFO : System Property Check: This computer should have at least 5GB free disk space on the primary drive - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: SEC should not be installed on a Domain Controller...
    10/29/2014 8:22:36 AM, INFO : The computer is not a Domain Controller
    10/29/2014 8:22:36 AM, INFO : System Property Check: SEC should not be installed on a Domain Controller - PASSED
    10/29/2014 8:22:36 AM, INFO : Running System Property Check: Logged on user must have rights to query the accounts used by the existing installation...
    10/29/2014 8:22:38 AM, INFO : System Property Check: Logged on user must have rights to query the accounts used by the existing installation - PASSED
    10/29/2014 8:22:38 AM, INFO : Running System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported...
    10/29/2014 8:22:38 AM, INFO : Validating whether logged on user can access the selected sql instance...
    10/29/2014 8:22:56 AM, ERROR : COM error. Connection string: Provider='sqloledb'; Data Source=''; Initial Catalog='master'; Integrated Security='SSPI'; - Error: Unspecified error, Description: [DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied.
    10/29/2014 8:22:56 AM, ERROR : The logged on user cannot access the sql instance where the database to upgrade is located
    10/29/2014 8:22:56 AM, ERROR : System Property Check: Logged on user must have access to the database to upgrade it and its version must be supported - FAILED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine...
    10/29/2014 8:22:56 AM, INFO : System Property Check: The server must not point to a remote database when there is an orphan database installed on local machine - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1...
    10/29/2014 8:22:56 AM, INFO : System Property Check: .NET 3.5 SP1 must be installed and the computer restarted before installing on Windows 2008 SP1 - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: The logged on user must be able to connect to the domain controller in Active Directory...
    10/29/2014 8:22:56 AM, INFO : System Property Check: The logged on user must be able to connect to the domain controller in Active Directory - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Center installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {0331EE5D-31F9-4BCD-8F99-44206C47CB02}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Center installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Client installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {BA2F47D3-1C17-40E7-8DE7-1CD733442B6C}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Client installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Client Runtime installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {0FA3C882-02BA-44D8-A356-2350D265F2D7}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Client Runtime installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Policy Editor installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {D4667A84-D644-40DA-8344-F1D9839C1BB4}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Policy Editor installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Policy Editor (SDE) installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {D4667A84-DF44-40DA-8344-F1D9839C1BB4}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Policy Editor (SDE) installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Server installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {981E37F0-4452-4E5E-8170-BE989B55ADD6}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Server installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Running System Property Check: Sophos Safeguard Web Help Desk installed on this computer...
    10/29/2014 8:22:56 AM, INFO : Product is not installed on local system. Upgrade code: {4FCCD9CC-6CD2-471A-9894-C0F05552A22E}
    10/29/2014 8:22:56 AM, INFO : System Property Check: Sophos Safeguard Web Help Desk installed on this computer - PASSED
    10/29/2014 8:22:56 AM, INFO : Entered PreChecks page.
    10/29/2014 8:23:16 AM, INFO : Clicked Cancel button
    10/29/2014 8:23:17 AM, INFO : Regretted cancellation of the bootstrapper
    10/29/2014 8:23:18 AM, INFO : Entered fatal errors page.
    10/29/2014 8:23:19 AM, INFO : Finished Bootstrapper
    10/29/2014 8:23:19 AM, INFO : Cleaned up socket.
    10/29/2014 8:23:19 AM, INFO : Uninitialized COM in main thread

    :54385
Children
No Data