Thread Info
  • State Verified Answer
  • Locked Locked
  • Replies 4 replies
  • Subscribers 1 subscriber
  • Views 2699 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Unable to install on customers laptop

akito3379

I am in the process of installing Sophos via the Enterprise Console. We have a company domain, all users have Local admin rights. The service account that I use also have admin rights on the machines as well as domain admin rights. Every time I attempt to push the install i'm getting the following error message "The installation could not be started. [0x0000002e]"

I have checked this thread checklist. I can connect to the machine remotely, can see the scheduled tasks. I am unable to test the scheduled tasks due to production requirements, Firewall is disabled, have verrified the format. I checked the services and had to get computer browser started. I did attempt to manually install the application, however it does not connect to the server for updates.

I have not been able to install on other laptops to see if its limited to laptops overall or just this one laptop.

Thank you for your help

:38555


This thread was automatically locked due to age.
Parents
  • 0

    We located the root cause of the issue.

    Since the machine in question was a laptop, the user does VPN into our network at times. Because of this our DNS server retained the VPN address.  When the laptop came back into the network it also aquired a local company address. To solve this we deleted the VPN address from DNS, performed a DNS flush on the console server and was able to aquire the correct IP address.

    Thank you for your assistance

    :38615
Reply
  • 0

    We located the root cause of the issue.

    Since the machine in question was a laptop, the user does VPN into our network at times. Because of this our DNS server retained the VPN address.  When the laptop came back into the network it also aquired a local company address. To solve this we deleted the VPN address from DNS, performed a DNS flush on the console server and was able to aquire the correct IP address.

    Thank you for your assistance

    :38615
Children
No Data