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Unable to install on customers laptop

akito3379

I am in the process of installing Sophos via the Enterprise Console. We have a company domain, all users have Local admin rights. The service account that I use also have admin rights on the machines as well as domain admin rights. Every time I attempt to push the install i'm getting the following error message "The installation could not be started. [0x0000002e]"

I have checked this thread checklist. I can connect to the machine remotely, can see the scheduled tasks. I am unable to test the scheduled tasks due to production requirements, Firewall is disabled, have verrified the format. I checked the services and had to get computer browser started. I did attempt to manually install the application, however it does not connect to the server for updates.

I have not been able to install on other laptops to see if its limited to laptops overall or just this one laptop.

Thank you for your help

:38555


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    The OS is Windows XP pro SP3. I'm not seeing any trace of the install. I have confimed the scheduled tasks do work correctly.

    When I installed in manually, yes i did browse to our server and run the setup.exe. As far as I could tell it did install, but could not communicate with the server for updates and as such the server did not see it as being managed. Because the server did not see it as being manage, I had to revert back to the unprotected state.

    :38587
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  • 0

    The OS is Windows XP pro SP3. I'm not seeing any trace of the install. I have confimed the scheduled tasks do work correctly.

    When I installed in manually, yes i did browse to our server and run the setup.exe. As far as I could tell it did install, but could not communicate with the server for updates and as such the server did not see it as being managed. Because the server did not see it as being manage, I had to revert back to the unprotected state.

    :38587
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