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Unable to install on customers laptop

I am in the process of installing Sophos via the Enterprise Console. We have a company domain, all users have Local admin rights. The service account that I use also have admin rights on the machines as well as domain admin rights. Every time I attempt to push the install i'm getting the following error message "The installation could not be started. [0x0000002e]"

I have checked this thread checklist. I can connect to the machine remotely, can see the scheduled tasks. I am unable to test the scheduled tasks due to production requirements, Firewall is disabled, have verrified the format. I checked the services and had to get computer browser started. I did attempt to manually install the application, however it does not connect to the server for updates.

I have not been able to install on other laptops to see if its limited to laptops overall or just this one laptop.

Thank you for your help

:38555


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  • Hello akito3379,

    you didn't say anything about the OS and product versions involved. Did you find any trace of the install task on the client?

    I did attempt to manually install the application, however it does not connect to the server for updates

    That's probably a different problem. When you say manually - did you browse to the share on the server and start setup.exe? If so, how far did you get?

    Christian

    :38579
Reply
  • Hello akito3379,

    you didn't say anything about the OS and product versions involved. Did you find any trace of the install task on the client?

    I did attempt to manually install the application, however it does not connect to the server for updates

    That's probably a different problem. When you say manually - did you browse to the share on the server and start setup.exe? If so, how far did you get?

    Christian

    :38579
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