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Enterprise Console not able to update

yeowkm

my enterprise console version 4.5.1.0 is not able to update since last week.

this are the logs in the event viewer.

:39051


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    Hello yeowkm,

    there's no error in this snippet and it's from the Decoding actions whereas the update error is fro the Synchronize stage. Please not that there are four SUMTrace logs so if you haven't found the string I've quoted in the current log it is likely in one of the others. While in case of a successful actual update and several subscriptions the logs possibly don't cover a full update cycle they should do so when an error occurs. So please try to locate it - without the relevant part of the log it is all but impossible to gibe useful advice (another option would be uploading all four logs to some filesharing site but be careful, they might contain sensitive data).

    Christian

    :39121
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  • 0

    Hello yeowkm,

    there's no error in this snippet and it's from the Decoding actions whereas the update error is fro the Synchronize stage. Please not that there are four SUMTrace logs so if you haven't found the string I've quoted in the current log it is likely in one of the others. While in case of a successful actual update and several subscriptions the logs possibly don't cover a full update cycle they should do so when an error occurs. So please try to locate it - without the relevant part of the log it is all but impossible to gibe useful advice (another option would be uploading all four logs to some filesharing site but be careful, they might contain sensitive data).

    Christian

    :39121
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