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Enterprise Console not able to update

yeowkm

my enterprise console version 4.5.1.0 is not able to update since last week.

this are the logs in the event viewer.

:39051


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    Hello yeowkm,

    the error :smileyvery-happy: - no, seriously, it should not be too hard to spot the error (can't say what to expect, one possible error is cannot create stream) by scrolling down from the start of an attempted update. This is indicate by a line containing  Cmd-ALL << [I1021][ActionSyncSupplements] (preceded by several lines with - No action). An error is then indicated by a line tagged with Cmd-ALL << [Ennnn] - usually preceded by an untagged line with a short error text like for example Sync failure: Cannot create stream .... The first E line is normally the one of interest, the others likely contain ... because the synchronise operation failed due to an earlier error. So please make sure the first one is there if you post a snippet of the log.

    Christian

    :39063
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  • 0

    Hello yeowkm,

    the error :smileyvery-happy: - no, seriously, it should not be too hard to spot the error (can't say what to expect, one possible error is cannot create stream) by scrolling down from the start of an attempted update. This is indicate by a line containing  Cmd-ALL << [I1021][ActionSyncSupplements] (preceded by several lines with - No action). An error is then indicated by a line tagged with Cmd-ALL << [Ennnn] - usually preceded by an untagged line with a short error text like for example Sync failure: Cannot create stream .... The first E line is normally the one of interest, the others likely contain ... because the synchronise operation failed due to an earlier error. So please make sure the first one is there if you post a snippet of the log.

    Christian

    :39063
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