Hello,
I've been unsuccessfully trying to install Enterprise Console 5.2.0 on a server that appears to have once had an earlier version of your product installed, and perhaps incorrectly removed.
When trying to install the product, I receive the error message: "Sophos Update Manager is already installed. Please uninstall it before continuing."
Sophos Update Manager version 1.4.2.186 does appear in Programs And Features, but when I attempt to uninstall it, I receive the following error message: "Error 25008. WaitOnLockedFile: Cannot open file c:\Program Files(x86)\Sophos\SCC\SUMAdaptor.dll. A Windows API call returned error 3". The file does not exist in the specified folder (the folder c:\Program Files(x86)\Sophos doesn't even exist).
Please advise.
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