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Enterprise Console 5.2.0 installation

rgrisamer

Hello,

I've been unsuccessfully trying to install Enterprise Console 5.2.0 on a server that appears to have once had an earlier version of your product installed, and perhaps incorrectly removed.

When trying to install the product, I receive the error message: "Sophos Update Manager is already installed. Please uninstall it before continuing."

Sophos Update Manager version 1.4.2.186 does appear in Programs And Features, but when I attempt to uninstall it, I receive the following error message: "Error 25008. WaitOnLockedFile: Cannot open file c:\Program Files(x86)\Sophos\SCC\SUMAdaptor.dll. A Windows API call returned error 3". The file does not exist in the specified folder (the folder c:\Program Files(x86)\Sophos doesn't even exist).

Please advise.

:38489


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    QC & jak - Thank you for your responses. Unfortuantly neither potential solution worked. This is a 64-bit Win 2008 Server that is a small business' (Not MS Small Business Server) domain controller. I really do not wish to perform a clean installation if possible. Any other suggestions? Anyone?

    Thanks.

    :38497
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  • 0

    QC & jak - Thank you for your responses. Unfortuantly neither potential solution worked. This is a 64-bit Win 2008 Server that is a small business' (Not MS Small Business Server) domain controller. I really do not wish to perform a clean installation if possible. Any other suggestions? Anyone?

    Thanks.

    :38497
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