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Enterprise Console 5.2.0 installation

rgrisamer

Hello,

I've been unsuccessfully trying to install Enterprise Console 5.2.0 on a server that appears to have once had an earlier version of your product installed, and perhaps incorrectly removed.

When trying to install the product, I receive the error message: "Sophos Update Manager is already installed. Please uninstall it before continuing."

Sophos Update Manager version 1.4.2.186 does appear in Programs And Features, but when I attempt to uninstall it, I receive the following error message: "Error 25008. WaitOnLockedFile: Cannot open file c:\Program Files(x86)\Sophos\SCC\SUMAdaptor.dll. A Windows API call returned error 3". The file does not exist in the specified folder (the folder c:\Program Files(x86)\Sophos doesn't even exist).

Please advise.

:38489


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    HI,

    Not sure if this will work but if you create the missing directory (c:\Program Files(x86)\Sophos\SCC\).

    Then in the "Working" directory:

    "C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working\"

    "C:\ProgramData\Sophos\Update Manager\Working\"

    If that exists, there should be a decoded-SDDM package, e.g..

    Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1\Update Manager\

    Can you find a SUMAdapter.dll, if so you can try copying from there to the "created" directory (c:\Program Files(x86)\Sophos\SCC\) abnd then retry?

    Regards,

    Jak

    :38493
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  • 0

    HI,

    Not sure if this will work but if you create the missing directory (c:\Program Files(x86)\Sophos\SCC\).

    Then in the "Working" directory:

    "C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Working\"

    "C:\ProgramData\Sophos\Update Manager\Working\"

    If that exists, there should be a decoded-SDDM package, e.g..

    Decoded-SDDM\A845A8B5-6532-4EF1-B19E-1DB2B3CB73D1\Update Manager\

    Can you find a SUMAdapter.dll, if so you can try copying from there to the "created" directory (c:\Program Files(x86)\Sophos\SCC\) abnd then retry?

    Regards,

    Jak

    :38493
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