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quarantine manager finds trojan, but then it disappears

karlusmagnus

i have free sophos for mac, and i get Quarantine Mgr tellin me it finds a trojan called something like "trojan/iframe/jl" but the button to activate cleaning is dark (not active) and then within about 20 seconds the message disappears, and there is nothing to clean. Any idea? (i googled but dod not find anything really similar). Thanks. Karl.

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    I appreciate your answer, QC.

    1. Any way to know if the program was actually executing or not? I don't recall ever downloading anything from any questionable sites. Moreover, I haven't installed anything in a very, very long time.

    2. I looked into 'system.log' and could not find any reference to the pop up that ocurred on October 30. Is there an obvious place for me to look so I can find it and get more details on the trojan? An obvious search term that will lead me to the specific log I'm looking for? I searched for "trojan" but didn't find anything.

    Thank you.

    P.S. - I have the free version. Sorry if I'm posting in the wrong forum.

    :44635
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  • 0

    I appreciate your answer, QC.

    1. Any way to know if the program was actually executing or not? I don't recall ever downloading anything from any questionable sites. Moreover, I haven't installed anything in a very, very long time.

    2. I looked into 'system.log' and could not find any reference to the pop up that ocurred on October 30. Is there an obvious place for me to look so I can find it and get more details on the trojan? An obvious search term that will lead me to the specific log I'm looking for? I searched for "trojan" but didn't find anything.

    Thank you.

    P.S. - I have the free version. Sorry if I'm posting in the wrong forum.

    :44635
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