Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 8 replies
  • Subscribers 1 subscriber
  • Views 5841 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

quarantine manager finds trojan, but then it disappears

karlusmagnus

i have free sophos for mac, and i get Quarantine Mgr tellin me it finds a trojan called something like "trojan/iframe/jl" but the button to activate cleaning is dark (not active) and then within about 20 seconds the message disappears, and there is nothing to clean. Any idea? (i googled but dod not find anything really similar). Thanks. Karl.

:38281


This thread was automatically locked due to age.
Parents
  • 0

    Hello OceanDream,

    Sophos pops up and says I have a trojan

    it's probably beneficial to pay attention to phrasing: The pop up informs you about a detection, have is a fuzzy term. Of course you have a trojan in the sense that it is contained in some file(s). You don't necessarily have it in the sense that the program is actually executing. The detection means that the threat is at least blocked, i.e. execution is prevented. Depending on your settings following the detection a cleanup (if available) might be attempted or the file deleted.If this is the case there will naturally be nothing in QM. 

    Whenever you get a pop up the event is also logged - thus you should find the details (what it was, where it has been detected and what happened to it) there.

    Note that in this simple form this applies to the Mac HE and detection by on-access scanning.

    Christian

    :44609
Reply
  • 0

    Hello OceanDream,

    Sophos pops up and says I have a trojan

    it's probably beneficial to pay attention to phrasing: The pop up informs you about a detection, have is a fuzzy term. Of course you have a trojan in the sense that it is contained in some file(s). You don't necessarily have it in the sense that the program is actually executing. The detection means that the threat is at least blocked, i.e. execution is prevented. Depending on your settings following the detection a cleanup (if available) might be attempted or the file deleted.If this is the case there will naturally be nothing in QM. 

    Whenever you get a pop up the event is also logged - thus you should find the details (what it was, where it has been detected and what happened to it) there.

    Note that in this simple form this applies to the Mac HE and detection by on-access scanning.

    Christian

    :44609
Children
No Data