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quarantine manager finds trojan, but then it disappears

karlusmagnus

i have free sophos for mac, and i get Quarantine Mgr tellin me it finds a trojan called something like "trojan/iframe/jl" but the button to activate cleaning is dark (not active) and then within about 20 seconds the message disappears, and there is nothing to clean. Any idea? (i googled but dod not find anything really similar). Thanks. Karl.

:38281


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    Hello Karl,

    the forum for questions related to the the Mac HE version is FreeTalk, in particular the Sophos Anti-Virus for Mac Home Edition board.

    To answer your question: The scanner tells QM what has been found and where, QM maintains this list along with the available actions. When you open QM it does a quick rescan and if it finds nothing in the indicated locations it prunes the list (as an aside, the scanner might have kicked off a cleanup routine which depending on the circumstances could take time - if it succeeds it also informs QM which removes the threat from the list). Thus if a threat is found in a temporary file which is subsequently deleted by the application the threat (listing) will "magically" disappear. As to the button - you have to "unlock" QM before the actions become available.

    HTH

    Christian 

    :38283
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  • 0

    Hello Karl,

    the forum for questions related to the the Mac HE version is FreeTalk, in particular the Sophos Anti-Virus for Mac Home Edition board.

    To answer your question: The scanner tells QM what has been found and where, QM maintains this list along with the available actions. When you open QM it does a quick rescan and if it finds nothing in the indicated locations it prunes the list (as an aside, the scanner might have kicked off a cleanup routine which depending on the circumstances could take time - if it succeeds it also informs QM which removes the threat from the list). Thus if a threat is found in a temporary file which is subsequently deleted by the application the threat (listing) will "magically" disappear. As to the button - you have to "unlock" QM before the actions become available.

    HTH

    Christian 

    :38283
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