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sophos protection updating failed

yeowkm

I am getting this updating failed status on my sophos anti-virus client.

from the update logs, it says cannot contact server.

what should I do ??

:41743


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    Thanks for your help, enderbean!

    As it turns out, Sophos responded to my customer service phone call within an hour or so and a tech support person said got on to my screen to see what the problem was.  She answered a lot of other questions I had too.  

    In the end, she said she'd just delete what I had and install the upgrade for me. She was very helpful and her name was Drea. (like the end of Andrea)  It took an hour or so of her to do it, but no worries since then.

    Heart.

    :53725
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  • 0

    Thanks for your help, enderbean!

    As it turns out, Sophos responded to my customer service phone call within an hour or so and a tech support person said got on to my screen to see what the problem was.  She answered a lot of other questions I had too.  

    In the end, she said she'd just delete what I had and install the upgrade for me. She was very helpful and her name was Drea. (like the end of Andrea)  It took an hour or so of her to do it, but no worries since then.

    Heart.

    :53725
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