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sophos protection updating failed

yeowkm

I am getting this updating failed status on my sophos anti-virus client.

from the update logs, it says cannot contact server.

what should I do ??

:41743


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    I've left a voice mail for Sophos Customer Service about this. I couldn't reach anyone directly.  

    Bought Sophos from Staples years ago, then paid Sophos for more years directly... who would know? I don't think Staples did when I checked with them last because it was so long ago and they needed a receipt or something. 

    Also, what is a server address?  is it the same as my internet provider, which is google? I work from a home computer, not with a business.  If it is my internet provider, what does that tell me.

    The help menu I used is listed under Sophos Endpoint Security and Control as Help Topics.

    My operating system is Windows Vista Home Edition.

    Thank you in advance. 

    :53707
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  • 0

    I've left a voice mail for Sophos Customer Service about this. I couldn't reach anyone directly.  

    Bought Sophos from Staples years ago, then paid Sophos for more years directly... who would know? I don't think Staples did when I checked with them last because it was so long ago and they needed a receipt or something. 

    Also, what is a server address?  is it the same as my internet provider, which is google? I work from a home computer, not with a business.  If it is my internet provider, what does that tell me.

    The help menu I used is listed under Sophos Endpoint Security and Control as Help Topics.

    My operating system is Windows Vista Home Edition.

    Thank you in advance. 

    :53707
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