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sophos protection updating failed

yeowkm

I am getting this updating failed status on my sophos anti-virus client.

from the update logs, it says cannot contact server.

what should I do ??

:41743


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  • 0

    Does not connect to server.  I don't understand why it was updating fine in the past and now it can't.

    • I haven't changed servers (google) and am not a business. 
    • I once fiddled around and got it to update the last time, but can't remember why it worked and can't figure it out again.  I've done everything the help menu suggests.
    • I now have 6 errors after scanning my computer and don't know what to do about them. 
    • I don't know when my Sophos account was paid last, but never received a message that it was expiring or anything.

    So, why is this suddenly happening? How do I rectifiy each situation?

    Thank you for getting back to me quickly.  

    heart

    :53699
Reply
  • 0

    Does not connect to server.  I don't understand why it was updating fine in the past and now it can't.

    • I haven't changed servers (google) and am not a business. 
    • I once fiddled around and got it to update the last time, but can't remember why it worked and can't figure it out again.  I've done everything the help menu suggests.
    • I now have 6 errors after scanning my computer and don't know what to do about them. 
    • I don't know when my Sophos account was paid last, but never received a message that it was expiring or anything.

    So, why is this suddenly happening? How do I rectifiy each situation?

    Thank you for getting back to me quickly.  

    heart

    :53699
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