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sophos protection updating failed

yeowkm

I am getting this updating failed status on my sophos anti-virus client.

from the update logs, it says cannot contact server.

what should I do ??

:41743


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    Hello yeowkm,

    guess the remainder of the message is Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required). According to An endpoint computer fails to update ('Could not contact server') the cause is: Various. :smileyindifferent:

    Please check the ALUpdate logs in the same directory. It's not simple but shouldn't be too hard to spot the more specific error message. Search for a line containing Logging on network access user - the error shouldn't be too far down. If it's not obvious post a snippet here.

    Christian

    :41751
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  • 0

    Hello yeowkm,

    guess the remainder of the message is Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details (if required). According to An endpoint computer fails to update ('Could not contact server') the cause is: Various. :smileyindifferent:

    Please check the ALUpdate logs in the same directory. It's not simple but shouldn't be too hard to spot the more specific error message. Search for a line containing Logging on network access user - the error shouldn't be too far down. If it's not obvious post a snippet here.

    Christian

    :41751
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