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Cannot contact server - can anyone help?

Mark22

I have just intsalled Sophos on two of my computers and neither of them can update due to the dreaded, cannot contatc server. Was wondering if anyone can help.

Basically, it cannot find the source for the updated packages as shown by the log file below.

I have the address specified as Sophos which from previous posts I believe is correct.

Thanks for any assistance in advance.

Time: 09/03/2013 08:08:46
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:45
Message: Downloading phase completed
Module: ALUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:45
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:44
Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos
Module: SDDSUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:44
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:43
Message: ERROR: Download of Sophos Client Firewall failed from server Sophos
Module: SDDSUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:43
Message: Downloading product Sophos Client Firewall from server Sophos
Module: SDDSUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:42
Message: ERROR: Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:42
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:08:40
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 1216
Thread ID: 2380

Time: 09/03/2013 08:06:09
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:08
Message: Downloading phase completed
Module: ALUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:08
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:07
Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos
Module: SDDSUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:07
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:06
Message: ERROR: Download of Sophos Client Firewall failed from server Sophos
Module: SDDSUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:06
Message: Downloading product Sophos Client Firewall from server Sophos
Module: SDDSUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:05
Message: ERROR: Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:05
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 4500
Thread ID: 5760

Time: 09/03/2013 08:06:02
Message: *************** Sophos AutoUpdate started ***************
Module: ALUpdate
Process ID: 4500
Thread ID: 5760

Time: 07/03/2013 20:26:29
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:28
Message: Downloading phase completed
Module: ALUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:28
Message: ERROR: Could not find a source for updated packages
Module: ALUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:27
Message: ERROR: Download of Sophos AutoUpdate failed from server Sophos
Module: SDDSUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:27
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:25
Message: ERROR: Download of Sophos Client Firewall failed from server Sophos
Module: SDDSUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:25
Message: Downloading product Sophos Client Firewall from server Sophos
Module: SDDSUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:24
Message: ERROR: Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 5740
Thread ID: 5744

Time: 07/03/2013 20:26:24
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 5740
Thread ID: 5744

:38267


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  • 0

    Just another quick update. I just noticed this post: /search?q= 27993

    It seems to state I should have a config folder with 6 files in it under: C:\Program Files (x86)\Sophos\AutoUpdate

    This is completely missing. I do not know if this is the root of the problem.

    I also should have said I am on Windows 7 and version 10.

    :38269
Reply
  • 0

    Just another quick update. I just noticed this post: /search?q= 27993

    It seems to state I should have a config folder with 6 files in it under: C:\Program Files (x86)\Sophos\AutoUpdate

    This is completely missing. I do not know if this is the root of the problem.

    I also should have said I am on Windows 7 and version 10.

    :38269
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