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Mal/HTML Gen-A false positive

Elisa

Hello,

Soory if this message is not in the good place of the forum but I don't know a lot about your software until now so....

Our website www.territoires-memoire.be is blocked on all the compagny who have Sophos antivirus because the threat MAL/HTML Gen A has been find on our site.

We have run a complete test on our website and there is no malware on it.

Could you solved this issue cause it's a real problème for us.

People will think our website is dangerous but it's not....

Thanks a lot,

:37745


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    Hello Elisa,

    understandably.

    Now, sites are reassessed (at least when Support is contacted but I assume also on a regular basis but certainly not daily). It's not your site alone which is affected but as far as I can see all sites hosted on this particular server. As said, there is no way to determine whether these are truly isolated sites or not  when they share the same IP. It seems that "your site" is registered to EXXOSS (and this might be the case for the "other" sites as well), thus I think it's them who should contact Sophos.  

    Christian   

    :37973
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  • 0

    Hello Elisa,

    understandably.

    Now, sites are reassessed (at least when Support is contacted but I assume also on a regular basis but certainly not daily). It's not your site alone which is affected but as far as I can see all sites hosted on this particular server. As said, there is no way to determine whether these are truly isolated sites or not  when they share the same IP. It seems that "your site" is registered to EXXOSS (and this might be the case for the "other" sites as well), thus I think it's them who should contact Sophos.  

    Christian   

    :37973
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