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Mal/HTML Gen-A false positive

Elisa

Hello,

Soory if this message is not in the good place of the forum but I don't know a lot about your software until now so....

Our website www.territoires-memoire.be is blocked on all the compagny who have Sophos antivirus because the threat MAL/HTML Gen A has been find on our site.

We have run a complete test on our website and there is no malware on it.

Could you solved this issue cause it's a real problème for us.

People will think our website is dangerous but it's not....

Thanks a lot,

:37745


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  • 0

    Hi Christian,

    "do I hear some cynicism?"

    yes indeed, I know you are not responsible for that and so I apologize but  I think you could understand I'm quite p*** Off.

    There is the fact :

    Our web site is clearly safe.

    In belgium lot of people who works with us  (administrations mainly ) uses Sophos.

    The consequence:

    Firstly, they cannot access our site.

    Secondly, they will think we are not reliable.

    So, when a nameserver has once upon a time hosted one malware..., you blocked all website on this nameserver for ever ?

    And never rerun a query on it ?

    And for the support I'm still waiting to ear for them since my last reply.

    :37971
Reply
  • 0

    Hi Christian,

    "do I hear some cynicism?"

    yes indeed, I know you are not responsible for that and so I apologize but  I think you could understand I'm quite p*** Off.

    There is the fact :

    Our web site is clearly safe.

    In belgium lot of people who works with us  (administrations mainly ) uses Sophos.

    The consequence:

    Firstly, they cannot access our site.

    Secondly, they will think we are not reliable.

    So, when a nameserver has once upon a time hosted one malware..., you blocked all website on this nameserver for ever ?

    And never rerun a query on it ?

    And for the support I'm still waiting to ear for them since my last reply.

    :37971
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