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Mal/HTML Gen-A false positive

Elisa

Hello,

Soory if this message is not in the good place of the forum but I don't know a lot about your software until now so....

Our website www.territoires-memoire.be is blocked on all the compagny who have Sophos antivirus because the threat MAL/HTML Gen A has been find on our site.

We have run a complete test on our website and there is no malware on it.

Could you solved this issue cause it's a real problème for us.

People will think our website is dangerous but it's not....

Thanks a lot,

:37745


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    Hello Elisa,

    very precise, very helpful

    do I hear some cynicism?

    Could someone take action  ???

    Indeed the server host several sites. One of the might have been compromised. Naturally Sophos can't divulge more details to a third party (normally an attempt is made to contact a site's owner and possibly the provider when malware is found). In many cases it's not possible (other than hacking the site) to determine whether there is a shared CMS and if the threat is limited to a single site or has the potential to affect other hosted sites as well.

    I think you'd have to contact your provider - but I'm not Sophos so you should first Let [support] know if you have any questions .

    Christian

    :37969
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  • 0

    Hello Elisa,

    very precise, very helpful

    do I hear some cynicism?

    Could someone take action  ???

    Indeed the server host several sites. One of the might have been compromised. Naturally Sophos can't divulge more details to a third party (normally an attempt is made to contact a site's owner and possibly the provider when malware is found). In many cases it's not possible (other than hacking the site) to determine whether there is a shared CMS and if the threat is limited to a single site or has the potential to affect other hosted sites as well.

    I think you'd have to contact your provider - but I'm not Sophos so you should first Let [support] know if you have any questions .

    Christian

    :37969
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