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Mal/HTML Gen-A false positive

Elisa

Hello,

Soory if this message is not in the good place of the forum but I don't know a lot about your software until now so....

Our website www.territoires-memoire.be is blocked on all the compagny who have Sophos antivirus because the threat MAL/HTML Gen A has been find on our site.

We have run a complete test on our website and there is no malware on it.

Could you solved this issue cause it's a real problème for us.

People will think our website is dangerous but it's not....

Thanks a lot,

:37745


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    Hello again,

    Here is the answer of the support :

    Hello ,

    The site is hosted on a nameserver which has been seen hosting malware.
    This is the reason for the block.

    Let me know if you have any questions.

    All the best

    The site is hosted on a professional compagny who do not host malware...

    "which has been seen hosting malware...."  very precise, very helpfull...

    Could someone take action  ???

    :37943
Reply
  • 0

    Hello again,

    Here is the answer of the support :

    Hello ,

    The site is hosted on a nameserver which has been seen hosting malware.
    This is the reason for the block.

    Let me know if you have any questions.

    All the best

    The site is hosted on a professional compagny who do not host malware...

    "which has been seen hosting malware...."  very precise, very helpfull...

    Could someone take action  ???

    :37943
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