Sometime within the last 72-96 hours we began receiving calls from our network users that their PC's were displaying a "Please wait..." on the monitor. After a few questions, we discovered that each user had either powered-on or restarted their computer. It did not matter if the OS was WinXP Pro, Vista Bus., or Win7 the user's experience was the same. Both 32-bit and 64-bit OS's were responding in the same fashion.
We have witnessed the "startup delay" to last between 15-60 minutes before the CTRL-ALT-DEL prompt will appear. During this extended-delay period, the computer will not echo a ping. There is hard drive activity during this 15-60 minute period (although the hard drive light is not steady, only blinking about once every second).
Disabling the "-NoStartupCheck" in the Sophos AutoUpdate registry key did not resolve the issue.
The PC's affected will boot into SAFE MODE normally.
We have been working with SOPHOS support since 2/5/2013. On 2/5/2013, support determined that the issue involved the SAVservice. They had us disable the SAVservice and the PC's rebooted normally. As soon as we reabled the SAVservice the PC's delayed the appearance of the CTRL-ALT-DEL for 15-60 minutes. We have transmitted them the logs that they have requested, for their review.
To say the least...our users are a little "put out" at this point (as are we).
If anyone has any ideas...we would certainly welcome them at this point. Thank you.
This thread was automatically locked due to age.
