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Error installing Enterprise Console 5.2.1

sd95

In the middle of an installation, I have the following:

SophosError.png

This is the second virtual machine I have used to try and install the console.  It is a Windows 2008R2 Standard edition server.

I have used the Sophos diagnostics software to create the compressed logs and environment.  There is an item in the Sophos_Server64msi log file that the CreateScheduledTask keeps failing.  There are other failures but most seem to be path related.  It appears I cannot upload the ZIP file.

I am using a domain account for the database and updates user.  There is another post about this type of failure but the error code I have is 0x8007051f and the steps do not help.

Any help would be great.

Thanks,

MikeM.

:48286


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  • 0

    Hi,

    Here is the requested log from the Sophos_Server64msi log file:

    MSI (s) (DC:5C) [14:34:02:849]: Executing op: ActionStart(Name=GrantSvcAccBatchLogonPriv,,)
MSI (s) (DC:5C) [14:34:02:849]: Executing op: CustomActionSchedule(Action=GrantSvcAccBatchLogonPriv,ActionType=1025,Source=BinaryData,Target=ModifyAccountPrivilege,CustomActionData=DIST-DOM\sophosdb;SeBatchLogonRight;1)
MSI (s) (DC:50) [14:34:02:849]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDBDA.tmp, Entrypoint: ModifyAccountPrivilege
ModifyAccountPrivilege:  Initialized.
MSI (s) (DC:5C) [14:34:08:199]: Executing op: ActionStart(Name=RollbackCDLTask,,)
ModifyAccountPrivilege:  Custom action data: DIST-DOM\sophosdb;SeBatchLogonRight;1.
MSI (s) (DC:5C) [14:34:08:199]: Executing op: CustomActionSchedule(Action=RollbackCDLTask,ActionType=1281,Source=BinaryData,Target=DeleteScheduledTask,CustomActionData=Sophos Patch Feed)
MSI (s) (DC:5C) [14:34:08:199]: Executing op: ActionStart(Name=CreateCDLTask,,)
MSI (s) (DC:5C) [14:34:08:199]: Executing op: CustomActionSchedule(Action=CreateCDLTask,ActionType=9217,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (DC:CC) [14:34:08:199]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIF0C1.tmp, Entrypoint: CreateScheduledTask
CreateScheduledTask:  Initialized.
CreateScheduledTask:  Error 0x8007051f: Error encountered while creating scheduled task.
CreateScheduledTask:  Error 0x8007051f: Failed to create scheduled task.
MSI (s) (DC:5C) [14:34:16:483]: User policy value 'DisableRollback' is 0
MSI (s) (DC:5C) [14:34:16:483]: Machine policy value 'DisableRollback' is 0
Action ended 14:34:16: InstallFinalize. Return value 3.
MSI (s) (DC:5C) [14:34:16:483]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=1148285895,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (DC:5C) [14:34:16:483]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (DC:5C) [14:34:16:483]: Executing op: DialogInfo(Type=1,Argument=Sophos Management Server)
MSI (s) (DC:5C) [14:34:16:483]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31220 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 30100 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31200 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31132 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 29788 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 532 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31308 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 29832 could not be cancelled. Error: 1168
MSI (s) (DC:5C) [14:34:16:499]: Executing op: ActionStart(Name=CreateCDLTask,,)
MSI (s) (DC:5C) [14:34:16:499]: Executing op: ProductInfo(ProductKey={E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37},ProductName=Sophos Management Server,PackageName=Server64.msi,Language=1033,Version=84017153,Assignment=1,ObsoleteArg=0,ProductIcon=ARPIcon.ico,,PackageCode={1818F8D5-4F63-4563-93AA-2623C58505DC},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (DC:5C) [14:34:16:499]: Executing op: ActionStart(Name=RollbackCDLTask,,)
MSI (s) (DC:5C) [14:34:16:499]: Executing op: CustomActionRollback(Action=RollbackCDLTask,ActionType=1281,Source=BinaryData,Target=DeleteScheduledTask,CustomActionData=Sophos Patch Feed)
MSI (s) (DC:1C) [14:34:16:499]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI112E.tmp, Entrypoint: DeleteScheduledTask
DeleteScheduledTask:  Initialized.
DeleteScheduledTask:  Custom action data: Sophos Patch Feed.
DeleteScheduledTask:  Scheduled task deleted successfully

     I have the Sophos diagnostics zip file if that would help.

    MikeM.

    :48316
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  • 0

    Hi,

    Here is the requested log from the Sophos_Server64msi log file:

    MSI (s) (DC:5C) [14:34:02:849]: Executing op: ActionStart(Name=GrantSvcAccBatchLogonPriv,,)
MSI (s) (DC:5C) [14:34:02:849]: Executing op: CustomActionSchedule(Action=GrantSvcAccBatchLogonPriv,ActionType=1025,Source=BinaryData,Target=ModifyAccountPrivilege,CustomActionData=DIST-DOM\sophosdb;SeBatchLogonRight;1)
MSI (s) (DC:50) [14:34:02:849]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIDBDA.tmp, Entrypoint: ModifyAccountPrivilege
ModifyAccountPrivilege:  Initialized.
MSI (s) (DC:5C) [14:34:08:199]: Executing op: ActionStart(Name=RollbackCDLTask,,)
ModifyAccountPrivilege:  Custom action data: DIST-DOM\sophosdb;SeBatchLogonRight;1.
MSI (s) (DC:5C) [14:34:08:199]: Executing op: CustomActionSchedule(Action=RollbackCDLTask,ActionType=1281,Source=BinaryData,Target=DeleteScheduledTask,CustomActionData=Sophos Patch Feed)
MSI (s) (DC:5C) [14:34:08:199]: Executing op: ActionStart(Name=CreateCDLTask,,)
MSI (s) (DC:5C) [14:34:08:199]: Executing op: CustomActionSchedule(Action=CreateCDLTask,ActionType=9217,Source=BinaryData,Target=**********,CustomActionData=**********)
MSI (s) (DC:CC) [14:34:08:199]: Invoking remote custom action. DLL: C:\Windows\Installer\MSIF0C1.tmp, Entrypoint: CreateScheduledTask
CreateScheduledTask:  Initialized.
CreateScheduledTask:  Error 0x8007051f: Error encountered while creating scheduled task.
CreateScheduledTask:  Error 0x8007051f: Failed to create scheduled task.
MSI (s) (DC:5C) [14:34:16:483]: User policy value 'DisableRollback' is 0
MSI (s) (DC:5C) [14:34:16:483]: Machine policy value 'DisableRollback' is 0
Action ended 14:34:16: InstallFinalize. Return value 3.
MSI (s) (DC:5C) [14:34:16:483]: Executing op: Header(Signature=1397708873,Version=405,Timestamp=1148285895,LangId=1033,Platform=589824,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (DC:5C) [14:34:16:483]: Executing op: DialogInfo(Type=0,Argument=1033)
MSI (s) (DC:5C) [14:34:16:483]: Executing op: DialogInfo(Type=1,Argument=Sophos Management Server)
MSI (s) (DC:5C) [14:34:16:483]: Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back action:,RollbackTemplate=[1],CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: [1])
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31220 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 30100 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31200 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31132 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 29788 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 532 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 31308 could not be cancelled. Error: 1168
MSI (s) (DC:50) [14:34:16:499]: I/O on thread 29832 could not be cancelled. Error: 1168
MSI (s) (DC:5C) [14:34:16:499]: Executing op: ActionStart(Name=CreateCDLTask,,)
MSI (s) (DC:5C) [14:34:16:499]: Executing op: ProductInfo(ProductKey={E9366D3F-ED09-42D1-BAFF-1EF2E3BF8A37},ProductName=Sophos Management Server,PackageName=Server64.msi,Language=1033,Version=84017153,Assignment=1,ObsoleteArg=0,ProductIcon=ARPIcon.ico,,PackageCode={1818F8D5-4F63-4563-93AA-2623C58505DC},,,InstanceType=0,LUASetting=0,RemoteURTInstalls=0,ProductDeploymentFlags=3)
MSI (s) (DC:5C) [14:34:16:499]: Executing op: ActionStart(Name=RollbackCDLTask,,)
MSI (s) (DC:5C) [14:34:16:499]: Executing op: CustomActionRollback(Action=RollbackCDLTask,ActionType=1281,Source=BinaryData,Target=DeleteScheduledTask,CustomActionData=Sophos Patch Feed)
MSI (s) (DC:1C) [14:34:16:499]: Invoking remote custom action. DLL: C:\Windows\Installer\MSI112E.tmp, Entrypoint: DeleteScheduledTask
DeleteScheduledTask:  Initialized.
DeleteScheduledTask:  Custom action data: Sophos Patch Feed.
DeleteScheduledTask:  Scheduled task deleted successfully

     I have the Sophos diagnostics zip file if that would help.

    MikeM.

    :48316
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