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FixUpdate.vbs v6.1 Error while restoring quarantine Files "Ignore file moved for another reason"

Alexandre_T

Hello,

Is anyone experiencing the same problem ? :

While using the Fixupdate.vbs everything works fine except the restore of the files in quarantine....

When we use the /verbose mode in cscript we can see this message :

Ignore file moved for another reason: "C:\program files (x86)\Sophos\autoupdate\ALsvc.exe" "C:\ProgramData\Sophos\Sophos Anti-Virus\INFECTED\ALsvc.exe.000" And it's the same for ALL the files...

And all the log files generated by the script (ex: "2012-9-26_9-27-49_#ComputerName#_001-FalsePosAll.txt") are empty.

 command line used for the script : cscript.exe //nologo FixUpdate.vbs /fixIssues:true /useSophosCid:true /verbose:true /restoreMovedFiles:true /logPath:"C:\" > C:\SophosFix.txt

Last question, Is anyone have successfully restored quarantine files using this Fixupdate.vbs ???

Thanks for your comment.

:33065


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    Sorry, do you have the verbose output for this operation available, if you have a support case ID please link it and i can have someone from support contact you in order to get this file for investigation here.

    Could you confirm if any non-Sophos files have been affected? We believe that the reason for the SOPHOS files not moved "due to another reason" is because the Fixissues:true operation is restoring the SOPHOS files prior to the restore operation. If there are other files in addition to the SOPHOS ones marked in this state, it would be good to understand this and give us a point to start investigating further.

    :33083
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  • 0

    Sorry, do you have the verbose output for this operation available, if you have a support case ID please link it and i can have someone from support contact you in order to get this file for investigation here.

    Could you confirm if any non-Sophos files have been affected? We believe that the reason for the SOPHOS files not moved "due to another reason" is because the Fixissues:true operation is restoring the SOPHOS files prior to the restore operation. If there are other files in addition to the SOPHOS ones marked in this state, it would be good to understand this and give us a point to start investigating further.

    :33083
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