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FixUpdate.vbs v6.1 Error while restoring quarantine Files "Ignore file moved for another reason"

Alexandre_T

Hello,

Is anyone experiencing the same problem ? :

While using the Fixupdate.vbs everything works fine except the restore of the files in quarantine....

When we use the /verbose mode in cscript we can see this message :

Ignore file moved for another reason: "C:\program files (x86)\Sophos\autoupdate\ALsvc.exe" "C:\ProgramData\Sophos\Sophos Anti-Virus\INFECTED\ALsvc.exe.000" And it's the same for ALL the files...

And all the log files generated by the script (ex: "2012-9-26_9-27-49_#ComputerName#_001-FalsePosAll.txt") are empty.

 command line used for the script : cscript.exe //nologo FixUpdate.vbs /fixIssues:true /useSophosCid:true /verbose:true /restoreMovedFiles:true /logPath:"C:\" > C:\SophosFix.txt

Last question, Is anyone have successfully restored quarantine files using this Fixupdate.vbs ???

Thanks for your comment.

:33065


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  • 0

    Morning Alexandre_T, sorry to hear you have had this issue i will pass it on to a dev team to investigate now. However while you do this could you please confirm if the files now exist in their target folders correctly? I Know we leave a copy of the files in the quarantine in order to ensure that they are still available if any errors occurred. The script should however have copied the files into their correct target path. 

    :33077
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  • 0

    Morning Alexandre_T, sorry to hear you have had this issue i will pass it on to a dev team to investigate now. However while you do this could you please confirm if the files now exist in their target folders correctly? I Know we leave a copy of the files in the quarantine in order to ensure that they are still available if any errors occurred. The script should however have copied the files into their correct target path. 

    :33077
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