New Antivirus & HIPS policy only applies to Administrator accounts

Question

Environment:

Sophos Enterprise Console 5.2.0.644

Sophos Endpoint Security & Control 10.3

Hello,

(Using Sophos Enterprise Console) After copying default Antivirus and HIPS policy, I have edited the new policy and scheduled a weekly scan, then assigned this policy to test computer group. Let's call this policy: Policy-B

When any of the Administrators log in to client computer, Policy-B creates the scheduled task , we are able to see the scan under Available Scan on client computers. When the end user logs on to their computer however, this policy doesn't apply. There is no scheduled task or available scan on Sophos client.

Could anyone nudge me to correct direction on how to troubleshoot this?

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QC · Accepted Answer

Hello Tugay,

a policy is applied when it is received from the console, whether a user is logged on or not.

[as administrator] we are able to see - that's the crux: Only SophosAdministrators see a scan scheduled from the console, all other users see only their own scans (i.e. the ones they have created).

Christian