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Error 00000071 could not find source for updated packages

Hello 

I'm having a bit of a problem with updates on the server that hosts my management console.

Looking around the KBs there is a possibilty of an error in th e config file iconn.cfg. At first glance everything looks ok, but we connect to the interenet using a web proxy service.

The config file looks like....

;****************************************************************************
;
; iconn.cfg
;
; Please do not edit this text file.
;
;****************************************************************************

[PPI.WebConfig_Primary]
AllowLocalConfig = 0
AutoDialTimeout =
LocalPath =
DownloadGranularity =
ConnectionAddress = \\local server name\SophosUpdate\CIDs\S000\SAVSCFXP\
UserName = Local server name\SophosUpdateMgr
UserPassword = Password is correct
ConnectionType = UNC
UseSophos = 0
AutoDial = 0
BandwidthLimit = 0
PortNumber =

[PPI.ProxyConfig_Primary]
AllowLocalConfig = 0
ProxyPortNumber = 0
ProxyType = 0

[PPI.WebConfig_Secondary]
AllowLocalConfig = 0
AutoDialTimeout =
LocalPath =
DownloadGranularity =
ConnectionAddress = http://es-web.sophos.com/update/
UseSophos = 1
UserName = Username is correct
UserPassword = Password is correct
ConnectionType = HTTP
AutoDial = 0
BandwidthLimit = 0

[PPI.ProxyConfig_Secondary]
AllowLocalConfig = 0
ProxyPortNumber = 0
ProxyType = 0

Is the problem down to the proxy details not being listed?

Thank you for your help

:46793


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  • Hello AndyONeil,

    is it the server itself for which the error is reported or one or more clients/endpoints?

    Anyway, the Primary location is UNC and a proxy doesn't come into play - only if the Primary fails (which shouldn't be the case "inside") the Secondary location is tried. If HTTP connections require an explicit proxy it must be specified in the policy (AutoUpdate does no use the IE/system settings).

    Apart from this - do I understand correctly that you expect the Primary to work (as this error indicates the both failed)? In this case you should check the ALUpdate (%Programdata%\Sophos\AutoUpdate\Logs) log for the reason.

    Christian

    :46795
Reply
  • Hello AndyONeil,

    is it the server itself for which the error is reported or one or more clients/endpoints?

    Anyway, the Primary location is UNC and a proxy doesn't come into play - only if the Primary fails (which shouldn't be the case "inside") the Secondary location is tried. If HTTP connections require an explicit proxy it must be specified in the policy (AutoUpdate does no use the IE/system settings).

    Apart from this - do I understand correctly that you expect the Primary to work (as this error indicates the both failed)? In this case you should check the ALUpdate (%Programdata%\Sophos\AutoUpdate\Logs) log for the reason.

    Christian

    :46795
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