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Mal/Generic-S alert on Sophos Enterprise Console

Hi there,

This is my first post :).

I would like to say hello to everyone, and thanks for any help in advance!

Anyway, I work in a school of around 700 computers. Slowly, 1 by 1, they are starting to show up in the Enterprise Console as having a Virus on them.

When I check, it is a Sophos update file (this seems to be much like the problem back in Sept 2012).

It is in the following location:

C:\System Volume Information\_restore{***random numbers/letters***}\RP310(***this changes as well***)\A0418322.exe (Again, the file name can change as well lol).

Anyway, I have looked at the file, and it is a Sophos file, presumably for the updates (quite new to Sophos, I used to use another product in my old job, only started here recently lol).

I was wondering what I can do to stop it being quarentined and showing up on the list? So far it has been qurentined on around 50 computers.

Is anyone else having the same problem?

I hope this all makes sense!!!

Looking forward to hearing some feedback :).

Phil

:36359


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  • Hi Christian,

    Thanks for that. What I will do is when the school day is over, I will run a "Clean Up" on them.

    I have found that the icon belongs to a program we have here for Math which is called Bounce Back. Not really sure why it's suddenly picked it up.

    When I look at the local drives, the file in question does not exist (looked on both a machine which has been "infected" and not "infected")...Strange.

    Never mind. Thanks a lot for your help :).

    Phil

    :36383
Reply
  • Hi Christian,

    Thanks for that. What I will do is when the school day is over, I will run a "Clean Up" on them.

    I have found that the icon belongs to a program we have here for Math which is called Bounce Back. Not really sure why it's suddenly picked it up.

    When I look at the local drives, the file in question does not exist (looked on both a machine which has been "infected" and not "infected")...Strange.

    Never mind. Thanks a lot for your help :).

    Phil

    :36383
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