iTunes installer being blocked on Endpoints - Windows 7 clients

Hello IAMU,

first of all, please always state the name of the detection

I've add iTunes_Setup.exe in as a file exclusion

if you exclude the file from On-Access scanning - note that this is rather ominous, (fake) installers for popular applications make expedient hosts for malware - it should not trigger a PUA detection.  

Is there another way I can exclude this file from being blocked?

There is - instead of excluding it from scanning you can authorize (button Authorization, tab Adware and PUAs in the AV policy) a specific PUA (this way it will still be scanned for malware). You should do so only for named, i.e. non-Generic detections. If it's a Generic PUA it's a good idea to send a sample - if it's a false positive the detection will be amended (which also helps other users), otherwise a named detection might be added, or - there's indeed some "additional functionality" in the package which shouldn't be there.

Christian

Hello IAMU,

first of all, please always state the name of the detection

I've add iTunes_Setup.exe in as a file exclusion

if you exclude the file from On-Access scanning - note that this is rather ominous, (fake) installers for popular applications make expedient hosts for malware - it should not trigger a PUA detection.  

Is there another way I can exclude this file from being blocked?

There is - instead of excluding it from scanning you can authorize (button Authorization, tab Adware and PUAs in the AV policy) a specific PUA (this way it will still be scanned for malware). You should do so only for named, i.e. non-Generic detections. If it's a Generic PUA it's a good idea to send a sample - if it's a false positive the detection will be amended (which also helps other users), otherwise a named detection might be added, or - there's indeed some "additional functionality" in the package which shouldn't be there.

Christian