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Installation of product SAVXP failed

Johanna

Hi all,

I have problems with Sophos: the autoupdate fails every time I restart the computer. Please see the attached screenshot for the log-file. I referred to this page (http://www.sophos.com/en-us/support/knowledgebase/9000/9100/120450.aspx) already but it looks like the tmp variable is already specified correctly (as C:\windows\temp). What should I do?

Many thanks in advance

:49372


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    Hello Johanna,

    that's the file, unfortunately doesn't it contain more information. My interpretation is that CheckUninstallDrivers does find some of the drivers which should only be present if SAVXP is indeed installed (if I understand you correctly you said you expect it to be there).

    Why did you reinstall, and a couple of times? Does the folder C:\Program Files (x86)\Sophos\Sophos Anti-Virus exist? If so, what's in it (just and outline, not the list of files).  From the fact that this is a standalone package and the computer's name I conjecture this is "home use" (and therefore your site's support is limited).    

    Christian

    :49476
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    Hello Johanna,

    that's the file, unfortunately doesn't it contain more information. My interpretation is that CheckUninstallDrivers does find some of the drivers which should only be present if SAVXP is indeed installed (if I understand you correctly you said you expect it to be there).

    Why did you reinstall, and a couple of times? Does the folder C:\Program Files (x86)\Sophos\Sophos Anti-Virus exist? If so, what's in it (just and outline, not the list of files).  From the fact that this is a standalone package and the computer's name I conjecture this is "home use" (and therefore your site's support is limited).    

    Christian

    :49476
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