I'm having issues with 1 SUM. This is the only SUM that clients are getting this error message from.
The SUM is recieving updates in line with the other 3 SUMs and no error messages are reporting on the SUM.
This is what I tried:
1. Stop services (Sophos Agent, Sophos Message Router, Sophos Update Manager)
2. Delete the folders \\ksrcandc-b\SophosUpdate\CIDs & \\ksrcandc-b\SophosUpdate\Warehouse - as these folders might be corrupt and a re-download will fix
3. Start the services back up
4. OPen the SEC and update now - binaries download etc... folders/files reappear
5. Go to the clients with the error and update now/comply with configuration -- nothing
-View computer details each client shows the error detailed in the subject of this post
6. Go to a few of the clients (mix of xp and windows 7) look in the Update settings, verify the correct credentials are used - yes.
7. Go to the log and see after updating:
-Could not connect to the Server. Check that this computer is connected to the network and that Sophos AutoUpdate is configured to update from the correct location with the correct credentials and proxy details. - Yes as said before credentials look correct and there are no proxy configuration needed.
Stuck, not sure what else to try.
Any suggestions would be great.
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