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ICE Cyber Crime ransomware assistance

searbet

Yesterday a user running up to date Sophos Endpoint Security was infected with Ice Cyber Crime ransomware.  The system could not even be booted into safe mode and once it appeared to be removed and Sophos again showed an up to date status, the ransomware returned.

Has anyone seen issues with this?  The traditional suggestions for removal (aside from paying the "ransom") have not been working.

:48140


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    SMaRT would be nice but we cannot get into Windows at all.  We ran the Sophos Bootable anti-virus disk which did not detect anything either.  Hitman Pro can find the ransomware but then requests payment to clean it, not much difference from the ransomeware...

    :48144
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  • 0

    SMaRT would be nice but we cannot get into Windows at all.  We ran the Sophos Bootable anti-virus disk which did not detect anything either.  Hitman Pro can find the ransomware but then requests payment to clean it, not much difference from the ransomeware...

    :48144
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