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Remove errors from Database

Lee7

Unfortunatly Sophos is messed up again and it is getting very agravating.

We have Sophos Enpoint Protection with Sophos Enterprise Console, 500+ computers.

1st Problem: About a month ago the Sophos Console keeps reporting that computers are not up to date, but when checking the computer itself, it IS up to date. You can resolve this issue by right-clicking on the computer and choosing update now. Its very annoying to have to do this multiple times a day.

2nd Problem: Sophos Dashboard ware reporting 34 "Computers with Errors", but when manually counting the computers there were only 7 actual computers with errors.

3rd Problem: A week ago we took the Sophos update server down for Maintenence. During this time most of the computers went to update and were unsuccessful at retrieving the updates from the primary location (Update server), now a week later with all computers up to date I am sitting here with a 94% error rate "Download of AutoUpdate Failed"

I need a response from Sophos on how to resolve these issues, if it was up to me I would just purge the entire database and start from scratch, unfortunatly we have clients that need us to maintain records for at least 90 days, so that would be an issue. Another solution would be to purge all errors from the database, unfortunatley the PurdgeDB tool seems useless for this task as I need the computers and all other information to remain, I strictly need to purge the errors from the database.

Thanks.

:35405


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    Thanks for the quick reply guys.

    We are not using NAC or have used it in the past.

    The dashboard will report "X" Number of computers with errors, but when Viewing "All Computers At this level and below", then manually counting the computers with "Error" in the "Alerts and Errors" column, the number will be far less. I am not choosing a specific group when I do this, I have the main global Sub-Estate selected on the left.

    Our Update Policy is set to check for updates every 1440 minutes, I was told this was the default setting when I first got this position. Should this be 10 minutes?

    The "Download of Autoupdates failed" error was due to the ANTV server being down for maintenence, this the computers could not find the primary update source. The server is now back up and clients are now receiving updates, but I still have my dashboard telling me there are 90+ errors, forcing an "Update Now" does not clear these errors.

    :35477
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  • 0

    Thanks for the quick reply guys.

    We are not using NAC or have used it in the past.

    The dashboard will report "X" Number of computers with errors, but when Viewing "All Computers At this level and below", then manually counting the computers with "Error" in the "Alerts and Errors" column, the number will be far less. I am not choosing a specific group when I do this, I have the main global Sub-Estate selected on the left.

    Our Update Policy is set to check for updates every 1440 minutes, I was told this was the default setting when I first got this position. Should this be 10 minutes?

    The "Download of Autoupdates failed" error was due to the ANTV server being down for maintenence, this the computers could not find the primary update source. The server is now back up and clients are now receiving updates, but I still have my dashboard telling me there are 90+ errors, forcing an "Update Now" does not clear these errors.

    :35477
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