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Remove errors from Database

Lee7

Unfortunatly Sophos is messed up again and it is getting very agravating.

We have Sophos Enpoint Protection with Sophos Enterprise Console, 500+ computers.

1st Problem: About a month ago the Sophos Console keeps reporting that computers are not up to date, but when checking the computer itself, it IS up to date. You can resolve this issue by right-clicking on the computer and choosing update now. Its very annoying to have to do this multiple times a day.

2nd Problem: Sophos Dashboard ware reporting 34 "Computers with Errors", but when manually counting the computers there were only 7 actual computers with errors.

3rd Problem: A week ago we took the Sophos update server down for Maintenence. During this time most of the computers went to update and were unsuccessful at retrieving the updates from the primary location (Update server), now a week later with all computers up to date I am sitting here with a 94% error rate "Download of AutoUpdate Failed"

I need a response from Sophos on how to resolve these issues, if it was up to me I would just purge the entire database and start from scratch, unfortunatly we have clients that need us to maintain records for at least 90 days, so that would be an issue. Another solution would be to purge all errors from the database, unfortunatley the PurdgeDB tool seems useless for this task as I need the computers and all other information to remain, I strictly need to purge the errors from the database.

Thanks.

:35405


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    HI,

    I agree, it's odd that an "update now" action from SEC "fixes" these client computers.  ell at least kicks them into life.

    To me it suggests that the either the clients aren't checking for updates at all on their own or the schedule is too long?  What is the update schedule of the clients; 10 minutes?

    The client will check for updates 5 minutes after the AutoUpdate service starts and then based on the update interval.

    As for: "2nd Problem: Sophos Dashboard ware reporting 34 "Computers with Errors", but when manually counting the computers there were only 7 actual computers with errors."

    If you click on the link on the Dashboard to change the filter, is the number of computers listed correct/match up with the count? 

    Could it be NAC errors, that are the problem.  Have you ever deployed NAC to any of those clients?

    Regards,

    Jak

    :35467
Reply
  • 0

    HI,

    I agree, it's odd that an "update now" action from SEC "fixes" these client computers.  ell at least kicks them into life.

    To me it suggests that the either the clients aren't checking for updates at all on their own or the schedule is too long?  What is the update schedule of the clients; 10 minutes?

    The client will check for updates 5 minutes after the AutoUpdate service starts and then based on the update interval.

    As for: "2nd Problem: Sophos Dashboard ware reporting 34 "Computers with Errors", but when manually counting the computers there were only 7 actual computers with errors."

    If you click on the link on the Dashboard to change the filter, is the number of computers listed correct/match up with the count? 

    Could it be NAC errors, that are the problem.  Have you ever deployed NAC to any of those clients?

    Regards,

    Jak

    :35467
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