Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 7 replies
  • Subscribers 1 subscriber
  • Views 2775 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Disabling Sophos Competitor Check on deploy (upgrade)

Azurus

We are running Sophos alongside Cisco CSA. I have 450 machines that are unable to perform the upgrade unless I remove the Cisco CSA uninstall registry key, perform install, then re-import it. We will be running them together, and it's aggravating that Sophos doesn't want to play nice. They shouldn't be able to dictate whether I can run certain software on my machine, and if they do, it should default to playing nice with it rather than not installed. Now I have over 400 machines in an error state.

I have tried changing the ProductCatalog.xml and removing the entry for CSA in the CRT.config on the SUM install share. This does not work. The MSI fails with the same issue.

I have also tried adding the registry values:

SuppressCompetitorDetection=1

SuppressPreSAVCDT=1

...to HKLM\Software\Sophos\SAVService\SetupOptions\    as it says is possible here: http://www.sophos.com/support/knowledgebase/article/36207.html#MachGlobConfigFiles

Error logs continue to show that the MSI installation failed due to "A product with a similar function installed". 

Please help. Thanks

:12931


This thread was automatically locked due to age.
Parents
  • 0

    I have just tested and confirmed that removing the CSA reg key allows the regular "Update" function to trigger the 9.7 install based on the subscription.

    I have triggered the update manually on a host and it upgraded, as well as triggered it from the console and it upgraded. Basically neither the update nor deploy will work unless I delete Cisco CSA reg key.

    As far as the reg keys I"m adding are concerned, do these only affect deployment? or do they affect update install triggers as well?

    I added the following keys as REG_SZ values of 1. Doesn't have eny effect on the deployment or update install triggers.

    HKLM\Software\Sophos\SAVService\SetupOptions\SuppressPreSAVCDT = 1

    HKLM\Software\Sophos\SAVService\SetupOptions\SuppressCompetitorDetection = 1

    When I was speaking with a technician on the phone, he mentioned that Sophos does two checks, and that if it fails either one, it will trigger the "Similar software installed" failure. From what it seems like, all my solutions may only be addressing one of the two checks. I need to figure out where the other one is.

    :12959
Reply
  • 0

    I have just tested and confirmed that removing the CSA reg key allows the regular "Update" function to trigger the 9.7 install based on the subscription.

    I have triggered the update manually on a host and it upgraded, as well as triggered it from the console and it upgraded. Basically neither the update nor deploy will work unless I delete Cisco CSA reg key.

    As far as the reg keys I"m adding are concerned, do these only affect deployment? or do they affect update install triggers as well?

    I added the following keys as REG_SZ values of 1. Doesn't have eny effect on the deployment or update install triggers.

    HKLM\Software\Sophos\SAVService\SetupOptions\SuppressPreSAVCDT = 1

    HKLM\Software\Sophos\SAVService\SetupOptions\SuppressCompetitorDetection = 1

    When I was speaking with a technician on the phone, he mentioned that Sophos does two checks, and that if it fails either one, it will trigger the "Similar software installed" failure. From what it seems like, all my solutions may only be addressing one of the two checks. I need to figure out where the other one is.

    :12959
Children
No Data