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SEC - "Awaiting Policy Transfer"

yusuf

Dear Dude,

Recently i was migrated SEC from old server to new server.After migrartion all the endpoint is updated in the the console.It display policy compliance as  " Same Policy".After one week all the endpoint in the console suddenly appears  "Awaiting Policy Transfer" .

I have listed the trouble shooting steps for solving this value.

1. I did install/reinstall  the endpoint in the client

2.I checked the firewall TCP port 8192 and 8194 it's open.

3.Changes in the registory TTL Values 

HKLM\SOFTWARE\[Wow6432Node]\Sophos\EE\Management Tools\MessagingDoActionTimeout

HKLM\SOFTWARE\[Wow6432Node]\Sophos\EE\Management Tools\MessagingSetConfigurationTimeou

4.In the console right click the computer and i did protect computers and did Full system scan.Console correctly communicated to endpoint 

5.Change the group policy and will not   reflected in the endpoint.

6.check the log message from C:\Program Files (x86)\Sophos\Enterprise Console\log.msc.It shows no error message.

7.I had check the database account same as sophos db admin group.

Attached snapshot for your reference

OLD SERVER  DETAILS

Server : Windows server 2003 R2

Database : Microsoft SQL server 2008 Express

Sophos : Enterprise Console 5.2.2

Hostname : pm-s-vc02.mediu.edu.my

IP : 172.16.100.119

NEW SERVER  DETAILS

Server : Windows server 2012 R2

Database : Microsoft SQL server 2014 Express

Sophos : Enterprise Console 5.2.2

Hostname : pm-s-vc02.mediu.edu.my

IP : 172.16.100.119

Manytimes i send email to support@sophos.com asked the teamviewer session for solving this issue.They aren't respond my email.

Kindly help me  to fix this issue

:57489


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  • 0

    Hello yusuf,

    suddenly appears  "Awaiting Policy Transfer"

    this status indicates that the assigned policy has changed (i.e. either the policy has been edited or a different policy assigned). The Policy compliance under the Status tab is an aggregated value and indicates one or more policies awaiting transfer. Question is - which policy has been changed?

    Awaiting policy from console

    is the status after an install.

    Policies are transferred more or less immediately if the management server can connect to the endpoint's port 8194 - otherwise there will be a delay but eventually the endpoint should comply (BTW - why did you change the TimeOut values)? The Router logs on the server should show that the EM-SetConfiguration message has been enqueued (and whether it has been transmitted or not), similarly the logs on the endpoint should show whether it has been received (and routed to the Agent) while the Agent logs should show that it has been processed.

    Christian

    :57494
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  • 0

    Hello yusuf,

    suddenly appears  "Awaiting Policy Transfer"

    this status indicates that the assigned policy has changed (i.e. either the policy has been edited or a different policy assigned). The Policy compliance under the Status tab is an aggregated value and indicates one or more policies awaiting transfer. Question is - which policy has been changed?

    Awaiting policy from console

    is the status after an install.

    Policies are transferred more or less immediately if the management server can connect to the endpoint's port 8194 - otherwise there will be a delay but eventually the endpoint should comply (BTW - why did you change the TimeOut values)? The Router logs on the server should show that the EM-SetConfiguration message has been enqueued (and whether it has been transmitted or not), similarly the logs on the endpoint should show whether it has been received (and routed to the Agent) while the Agent logs should show that it has been processed.

    Christian

    :57494
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