Hi there.
I am new to Sophos and have run across an issue that I thought I would run by the community, before engaging support directly. I am running the Endpoint Protection - Business software and have noticed that when scanning is done using our Panasonic KV-S2046C scanner, it is very slow. This scanner is utilizing the TWAIN driver for communication between itself and the workstation. This problem only began after I installed the Sophos product and I have finally narrowed it down to the Behavior Monitoring piece. When I disable Behavior Monitoring, the scanner will operate and respond quickly, but with it enabled, the speed and responsiveness of the scanning program is very slow again.
First, can I add an exception to the behavior monitoring part of the endpoint solution?
Secondly, has anyone else ever experienced and issue like this and if so, what was excluded?
For now I have disabled behavior monitoring, but that is not a long term solution.
Thanks in advance
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