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Behavior Monitoring and Panasonic Scanner

digitizedmind

Hi there.

I am new to Sophos and have run across an issue that I thought I would run by the community, before engaging support directly. I am running the Endpoint Protection - Business software and have noticed that when scanning is done using our Panasonic KV-S2046C scanner, it is very slow.  This scanner is utilizing the TWAIN driver for communication between itself and the workstation.  This problem only began after I installed the Sophos product and I have finally narrowed it down to the Behavior Monitoring piece.  When I disable Behavior Monitoring,  the scanner will operate and respond quickly, but with it enabled, the speed and responsiveness of the scanning program is very slow again.

First, can I add an exception to the behavior monitoring part of the endpoint solution?

Secondly, has anyone else ever experienced and issue like this and if so, what was excluded?

For now I have disabled behavior monitoring, but that is not a long term solution.

Thanks in advance

:34123


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    jak

    Thank you for the response.  I actually have been unable to identify a process that is launching when the scanner is called.  How this exactly works is we have a program that run and allows us to scan items to "archive".  This program run great and very quick, so it is uneffected by the behavior monitoring piece of the endpoint client.  Anyway, when the user hits the scan button within this program, it calls up the Panasonic scanner and open a scanning interface window that is proprietary to this archiving program.  The delay is happening when the user hits the scan button in the proprietary archive program, as it takes about forty seconds for the scanning interface window to open.  When behavior monitoring is disabled, there is no delay between clicking the scan button and the launching of the scanning interface.  So since it appears to be being called from within an already running program, no additional process are launched.

    Hopefully that makes some sense.  Also, the version of SAV I am running is, according to product information on the client, 10.0.

    :34137
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  • 0

    jak

    Thank you for the response.  I actually have been unable to identify a process that is launching when the scanner is called.  How this exactly works is we have a program that run and allows us to scan items to "archive".  This program run great and very quick, so it is uneffected by the behavior monitoring piece of the endpoint client.  Anyway, when the user hits the scan button within this program, it calls up the Panasonic scanner and open a scanning interface window that is proprietary to this archiving program.  The delay is happening when the user hits the scan button in the proprietary archive program, as it takes about forty seconds for the scanning interface window to open.  When behavior monitoring is disabled, there is no delay between clicking the scan button and the launching of the scanning interface.  So since it appears to be being called from within an already running program, no additional process are launched.

    Hopefully that makes some sense.  Also, the version of SAV I am running is, according to product information on the client, 10.0.

    :34137
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