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Website blocked Post Technical Alert - Shh/Updater-B false positive

dontshoes

Hi Folks,

Currently need your expertise guide, usually we can access this website : https://standardchartered.ebank-services.com/ , but since the Technical Alert - Shh/Updater-B false positive, we no longer can access the website, it is official from Standard Chartered Bank, what action shpuld i take to make this website accesible.

Cheers,

Donsius

:34037


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  • 0

    Hello Donsius,

    what exactly is we no longer can access the website? Do you get an error or a timeout, doeas it partially load or not all all? Do you have any issues with other websites?

    Christian

    :34043
  • 0

    Thanks and sorry for posting my problem in several threads, its because i put so many attention to this problem, since the website is not down, and already tested pc w/o SAV on it as endpoint protection and success to open the link, seems Sophos blocked it. so can i just pass this site/link in sophos console setting, so sophos would not scan to this link when it tries to open?

    Thanks in advance

    Donsius U

    :34177
  • 0

    Hello Donsius,

    right now I can access the site - usually you get an alert when a site is blocked and the details would be helpful. Furthermore, sites are not blocked just for the fun of it. That it isn't blocked if you don't run Sophos is no surprise - if "bad" sites were generally unaccessible why would one need additional protection? Please also note that neither a specific name or IP indicate a unique server, if there are several "behind" it one might be compromised while the others are clean.  

    Do not exempt (and by no means permanently) a site just because "it works" without Sophos - one should be always be careful, especially with banking sites. 

    Christian

    :34181
  • 0

    Thanks guys for the help,

    the problem already solved by sophos support, its in this thread /search?q= 34179

    :34269