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Prompted for credentials when running Sophos client on workstation

dluneau

When Sophos Endpoint Security and Control is ran from workstation, UAC pops up wanting credentials.  We have never seen this until the last few weeks or so.  It is sporadic across campus.  If the logged in user enters their domain credentials, the window disappears and the client window opens.

In addition to this, the right click to scan feature isn't work either.  From the info I am getting, it appears to be on the same workstation where users are being prompted for credentials that I mentioned above.

Thanks

:53147


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    Thanks for replying Christian.  Until recently, we have not seen the prompt before.  With the exception of sporadic cases of the prompt issue we are seeing, domain users can run SavMain.exe without being prompted for credentials and we typically elevate SavMain.exe when running as admin which prompts for credentials.  I'll have to check out GPO settings.

    Exactly - nothing happens when Scan with Sophos Anti-Virus is selected from the right-click menu and it seems to be mainly on workstations that are having the prompt issue.  However, the right-click scan menu has happen with out the prompt issue (running savmain.exe) also.

    Thanks again,

    Dusty

    :53199
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    Thanks for replying Christian.  Until recently, we have not seen the prompt before.  With the exception of sporadic cases of the prompt issue we are seeing, domain users can run SavMain.exe without being prompted for credentials and we typically elevate SavMain.exe when running as admin which prompts for credentials.  I'll have to check out GPO settings.

    Exactly - nothing happens when Scan with Sophos Anti-Virus is selected from the right-click menu and it seems to be mainly on workstations that are having the prompt issue.  However, the right-click scan menu has happen with out the prompt issue (running savmain.exe) also.

    Thanks again,

    Dusty

    :53199
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