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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    I work for an ITcompany in Ireland where we have approx 150 sophos customers. To date this issue has taken up 149.5 man hours and counting. We did have our Sophos reseller dial on to 2 customer sites where it took the engineer almost 2 days to fix. One customer (Using SBS 2003 Server) had 4 hours of downtime to their business due to WINSOCK becoming corrupt. We had to send an Engineer to site to resolve. The cost to my company is running well into the Thousands.

    :34095
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  • 0

    I work for an ITcompany in Ireland where we have approx 150 sophos customers. To date this issue has taken up 149.5 man hours and counting. We did have our Sophos reseller dial on to 2 customer sites where it took the engineer almost 2 days to fix. One customer (Using SBS 2003 Server) had 4 hours of downtime to their business due to WINSOCK becoming corrupt. We had to send an Engineer to site to resolve. The cost to my company is running well into the Thousands.

    :34095
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