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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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  • 0

    No...

    Earlier I posted a copy of an e-mail from Sophos along with my comments but for confidential reasons Sophos removed it.

    However it did illicit a response from Sophos as I eventually received a call during which I asked what Sophos are going to do to compensate my company for the £1788 + vat of labour cost we incurred due to their mishap. Sophos said they would take advice and report back.

    Watch this space.

    :33771
Reply
  • 0

    No...

    Earlier I posted a copy of an e-mail from Sophos along with my comments but for confidential reasons Sophos removed it.

    However it did illicit a response from Sophos as I eventually received a call during which I asked what Sophos are going to do to compensate my company for the £1788 + vat of labour cost we incurred due to their mishap. Sophos said they would take advice and report back.

    Watch this space.

    :33771
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