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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    Its been 3 solid weeks with no answer back to my company. I have tried every knowledgebase article i could find. Ive called and talked with two different tech guys. Those articles dont work because our network is set-up differently. Our account rep was suppose to escelate our case to an enginner over a week ago. Still no phone call. We are right in the MIDDLE of rolling out a new email system Unfortunately, i barely have time to assist my fellow employees. I have been nice, patient, and tolerant ever since the beginning. Now this is just rediculous. 1000 PC's affected. I get emails daily from others wondering when this will be taken care of. I am at the mercy of an enginner IF and WHEN he calls. I hope he finds someone to repair my 1000 basically "standalone" PCs, because i dont have the time!

    :33711
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  • 0

    Its been 3 solid weeks with no answer back to my company. I have tried every knowledgebase article i could find. Ive called and talked with two different tech guys. Those articles dont work because our network is set-up differently. Our account rep was suppose to escelate our case to an enginner over a week ago. Still no phone call. We are right in the MIDDLE of rolling out a new email system Unfortunately, i barely have time to assist my fellow employees. I have been nice, patient, and tolerant ever since the beginning. Now this is just rediculous. 1000 PC's affected. I get emails daily from others wondering when this will be taken care of. I am at the mercy of an enginner IF and WHEN he calls. I hope he finds someone to repair my 1000 basically "standalone" PCs, because i dont have the time!

    :33711
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