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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    SPike... thanks for the reply.

    While I accept that this is not the best place to discuss this particular topic yours is the only reaction that I have had back from Sophos as my calls and e-mails are NOT getting returned.

    In incurring the unneccessary inconvenience and costs we have and suffering the wrath of our clients I feel very strongly that this is an issue that must be aired and as their is no other route this is the only avenue available to me.

    I am certain that I must be speaking on behalf of umpteen resellers.

    :33679
Reply
  • 0

    SPike... thanks for the reply.

    While I accept that this is not the best place to discuss this particular topic yours is the only reaction that I have had back from Sophos as my calls and e-mails are NOT getting returned.

    In incurring the unneccessary inconvenience and costs we have and suffering the wrath of our clients I feel very strongly that this is an issue that must be aired and as their is no other route this is the only avenue available to me.

    I am certain that I must be speaking on behalf of umpteen resellers.

    :33679
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