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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    Hi,

    First, I removed that post because I didn't think that focusing on the fine detail of message delivery at that point in a discussion like this was going to help. There was nothing sinister behind it, I promise, and we certainly wouldn't remove a post from someone from outside Sophos in that way ("inappropriate" content aside).

    Second, this isn't really a very good forum for claims for compensation, as we're all Technical Support guys here. We do appreciate how much work and annoyance this has caused (we've been working direct with customers since the false positive happened), but have no involvement with that aspect of the business. I have, however, flagged up this thread. In general, your account managers are the best place to start, as they best understand your particular circumstances, and can take the discussion further.

    Best regards,

    spike.

    :33667
Reply
  • 0
     

    Hi,

    First, I removed that post because I didn't think that focusing on the fine detail of message delivery at that point in a discussion like this was going to help. There was nothing sinister behind it, I promise, and we certainly wouldn't remove a post from someone from outside Sophos in that way ("inappropriate" content aside).

    Second, this isn't really a very good forum for claims for compensation, as we're all Technical Support guys here. We do appreciate how much work and annoyance this has caused (we've been working direct with customers since the false positive happened), but have no involvement with that aspect of the business. I have, however, flagged up this thread. In general, your account managers are the best place to start, as they best understand your particular circumstances, and can take the discussion further.

    Best regards,

    spike.

    :33667
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