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Sophos Compensation for Shh/Updater-B false positive update debacle.

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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  • Sorry for going off on a tangent, but it does show that SOPHOS read your post about compensation, seeing as they replied... Albeit to me and not you, which doesn't surprise me...

    But it looks like we got their attention for you if nothing else.

    Good Luck cat-systems and keep us all appraised of your progress.

    :33651
Reply
  • Sorry for going off on a tangent, but it does show that SOPHOS read your post about compensation, seeing as they replied... Albeit to me and not you, which doesn't surprise me...

    But it looks like we got their attention for you if nothing else.

    Good Luck cat-systems and keep us all appraised of your progress.

    :33651
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