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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    you need to talk direct to Sophos.  But to me if you have suffered a material loss (and it looks like you probably have) then you should be compensated.  And on the face of it reading the report you could argue from a legal point of view Sophos have would be liable.

    One for the lawyers I think if you don't get any joy

    :33649
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  • 0

    you need to talk direct to Sophos.  But to me if you have suffered a material loss (and it looks like you probably have) then you should be compensated.  And on the face of it reading the report you could argue from a legal point of view Sophos have would be liable.

    One for the lawyers I think if you don't get any joy

    :33649
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