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Sophos Compensation for Shh/Updater-B false positive update debacle.

cat-systems

Does anyone know if Sophos are going to compensate their re-sellers in any way for the hours of work, time wasted, lack of support and client credibilty in rectifying the debacle of their making over the Shh/Updater-B false positive update or is there any form of campaign that is being mounted to force them to look at this as were were left considerably out of pocket in rectifying their mess.

All e-mail requests for this to Sophos are being ignored...

Thoughts...???

A very angry Sophos reseller trying to pacify very angry clients.

:33629


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    People.... thanks for the comments but I really need to push the compensation issue as we are considerably out of pocket and already have a few clients who due to this issue now want us to look into offering some kind of reduced price on their licence or replacing Sophos with one of their competitors when the licence is due for renewal.

    Unless resolved there is no incentive for us as a re-seller to re-enforce Sophos's position in the security market specially to sceptical clients.

    Further thoughts...???

    :33647
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  • 0

    People.... thanks for the comments but I really need to push the compensation issue as we are considerably out of pocket and already have a few clients who due to this issue now want us to look into offering some kind of reduced price on their licence or replacing Sophos with one of their competitors when the licence is due for renewal.

    Unless resolved there is no incentive for us as a re-seller to re-enforce Sophos's position in the security market specially to sceptical clients.

    Further thoughts...???

    :33647
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